Adobe Stock browse not showing in Essential Sound and Audio panels

Question

For the last year, I have not been able to access and browse the Adobe Stock music through Premiere Pro. However, when it first launched, I was able to access Adobe Stock through the app.

I have watched and followed this Adobe tutorial but Adobe Stock does not show up: https://helpx.adobe.com/ca/premiere-pro/using/use-adobe-stock-audio-premiere-pro.html

Under the "Audio" workspace with "Essential Sound" checked, no browsing of Adobe Stock music comes up. See photo.

And yes, I am signed into my Adobe account.

Anyone know the secret? Or is this another Adobe bug?

R Neil Haugen · Answer

You've got a botched up something there. As there should be two tabs near the top of the ESP, Browse on the left, Edit on the right. You don't have either.

First thing is to try trashing prefs ... which is a bit of a pain as it does wipe a number of things, but if you copy them elsewhere, you can paste back the stuff you want.

Trash Preferences

The other thing is to try to uninstall Premiere Pro, and then reboot/reinstall. On opening the app, BEFORE opening any projects, go to the Preferences and cache files and tell it to dump all cache files.

Neil

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded