Participant

Question

Adobe Story Won't Load

Forum|Forum|8 years ago
April 3, 2017
8 replies
1961 views

My Adobe Story wont load on my laptop, but it will on my library's desktop. I have cleared my browser history, tried different browsers, re-downloaded flash, and still have had no luck. Any advice?

This topic has been closed for replies.

Kevin-Monahan

Community Manager

Hi TimmayHaggs,

Did you ever solve this issue? Please let us know.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

danielleo97

Participant

Kept reading down below. If you are accessing Adobe Story through Chrome, try "ALLOW" for Pop-ups and "ALLOW" for Flash. That was what was wrong with mine. It will most likely be the same for you.

8

88lyrics

Participant

Thats the thing... it doesnt let you log in [sign in]?

E

EricDeElephant

Participant

Has anyone who managed to log in clicked the "Try New" version button on the top? It has a new interface.

Wondering if someone can confirm if it is flash based or HTML5. I could look, but Adobe would know more than I.

D

darrylc71982785

Participant

Thanks to everyone. It now work and I can now view my script.....

Great leaders are not made in times of peace. Great leaders are made in times of war.

M

michaelg8003398

Participant

I have the same problem. Please help!!

Rameez_Khan

Legend

Hi michaelg,

Did you try the above suggestion?

Thanks,

Rameez

M

michaelg8003398

Participant

i tried everything and nothing worked. i just have to move on

darryl

On Mon, Apr 17, 2017 at 7:41 AM, RameezKhan <forums_noreply@adobe.com>

I finally figured it out. When you login to Adobe Story using Google Chrome and it is not opening. Go to the HTML bar at the lock symbol next to the word "Secure" (when your mouse arrow hovers over it; it says, "View Site Information") and right-click. A drop down menu will appear and at the POPUPS and IMAGES categories select, "Always Allow On This Site". That fixed it for me...

Xenophon_York

Participating Frequently

timmayhaggs,

Okay, so I (kind of) got Story working. Here's how:

In Chrome (running on a MacBook Pro) I went to "Preferences" and then typed "flash" into the search off to the right of "Settings." This should bring up a "Privacy" heading which is just above "Content Settings" with an arrow box with the word "flash" in it—click that "Content Settings" box. Next, scroll down until you find the "Flash" settings section (should be highlighted yellow thanks to the search you initiated earlier). My recommendation is to choose the "Ask first before allowing sites..." and then click in to "Manage Exceptions." Once in that window add "adobe.com", "story.adobe.com" and finally, "storyclassic.adobe.com". Ensure that all the boxes to the right of those exceptions are set to "Allow" and then click "Done."

Now, try signing into the Adobe Story site again. You might need to restart your browser (not computer), but I did not.

(Side Note: Even though this worked to get Story up-and-running it's more like crouched-and-crawling.....lots-o'-lag.)

D

darrylc71982785

Participant

Thanks everyone it won't work, I'll just fine some place else

To do my script

Great leaders are not made in times of peace. Great leaders are made in times of war.

Rameez_Khan

Legend

Hi darrylc,

Sorry that the suggestions didn't work for you!

Can you try loading Story in Incognito Mode/Private Browsing?

Let us know if that works.

Rameez

Xenophon_York

Participating Frequently

This problem seems to be on-going. For me, it began with an error where I couldn't create a Script within Adobe Story. Now, however, Adobe Story site won't even load.

Rameez_Khan

Legend

Hi TimmayHaggs,

Do you mind trying the suggestion given in this thread: Adobe Story No arranca

Best,

Rameez