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cjacs987654
Inspiring
March 22, 2019
Answered

Adobe when are you going to fix the green/purple video problem.

  • March 22, 2019
  • 3 replies
  • 476 views

Just been reading other discussion on the problem of purple/green video. The 'work around' is to switch to software only rendering. Those discussions were dated 5 months ago. I would like to know when is Adobe going to fix this? it means obviously we cant use hardware rendering and is causing issues?

As a side from this, on my laptop I have the built in Intel GPU and a GTX1070. I believe the issues lies with the intel GPU. Is there a way to tell adobe to us the GTX1070 and ignore the Intel GPU?

I find it incredible Adobe have not fixed this after 5 months

I have the latest build 13.0.3 (build 9), and os fully updated

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hi,

    Just been reading other discussion on the problem of purple/green video. The 'work around' is to switch to software only rendering.

    Actually, check out the potential workarounds here: Resolution for an issue where green, purple, or pink haze appears in the Source or Program monitors, or the exported fil…

    Any time you want the attention of "Adobe" the user to user forums place might continue to frustrating. Instead, guide your bugs and requests to this site: Premiere Pro: Hot (4422 ideas) – Adobe video & audio apps

    Thanks,
    Kevin

    3 replies

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    March 23, 2019

    Hi,

    Just been reading other discussion on the problem of purple/green video. The 'work around' is to switch to software only rendering.

    Actually, check out the potential workarounds here: Resolution for an issue where green, purple, or pink haze appears in the Source or Program monitors, or the exported fil…

    Any time you want the attention of "Adobe" the user to user forums place might continue to frustrating. Instead, guide your bugs and requests to this site: Premiere Pro: Hot (4422 ideas) – Adobe video & audio apps

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    March 22, 2019

    If you update the intel driver the issue might go away.

    Support for Intel® Graphics Drivers

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    excited_Genie16B8
    Legend
    March 22, 2019

    Make sure the nVidia GPU is the only option available under Display Adapters in Device Manager.

    C
    cjacs987654Author
    Inspiring
    March 22, 2019

    Hi Jim

    Thanks for your reply and that disabled it! prior to this I went to the nvideo control panel and changed the premire profile to use the nvideo driver but that had no effect.

    C
    cjacs987654Author
    Inspiring
    March 22, 2019

    to clarify by 'disabled it' i mean it disabled the on board gpu and it forced the laptop to use the better nvideo driver

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