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Gordon23708829g4p0
Participant
November 4, 2024
Question

Adobe will not let me use it, even though my subscription hasn't ended yet

  • November 4, 2024
  • 2 replies
  • 159 views

So After my last payment on October 28, I cancelled my Adobe Premiere Subscription because I can't pay for it anymore. Because I made that payment I should have another month of Adobe and have a project in there I need to finish. I do not want to lose it. How do I access Premiere even though it won't let me? Is there a number I can call or something?

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
November 30, 2024

Once you cancel, your subscription ends.

 

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

Ishan Y
Ishan Y
Inspiring
November 30, 2024

Hey Gordon,

I'm sorry to hear about this. If you're still experiencing this issue, please contact Adobe Support here: https://adobe.ly/4g5xesR. Click the "Start Now" button under Contact Us to start a chat with support. Let us know how it goes. 

 

Thanks,

Ishan

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