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Dec 19, 2025 2:31 PM UTC
Question

After migration to new macmini M4, Premiere Pro no longer imports audio.

So first things first.  I have uninstalled and reinstalled the latest version of Premiere Pro. I have deleted the cache. I havedouble checked that all settings match the iMAc that runs Premiere perfectly. I have tried to import audio as mp3 and wav. When I double click the media in the source panel and click on the audio I am greeted with green. See pic:

870710iF666B7EC8A01BA33.png

If I try and drag the imported file into the sequence i get the no entry cursor. See pic:

870711i42CB409F1281AFFD.jpg

When I drag an imported video (where the audio can be heard in quicktime - both iphone and dslr files) I get a video track but no audio track - even though V1 and A1 are toggled on. See pic:

870712i833F50EC35CA3232.png

Maybe I'm missing something really basic but I am utterly bewildered. Anyone have a solution that doesn't involve something I've already tried...updates, reinstalls, checking the video has audio in an different media player, correct toggling of V1 and A1 etc etc?

Any suggestion greatly appreciated.

6 replies

Community Expert
Jan 5, 2026 9:16 PM UTC

Where did the audio files come from?

 

Can you share the file details using MediaInfo so we can see the exact codec and format information:
https://mediaarea.net/en/MediaInfo

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Legend
Dec 19, 2025 3:17 PM UTC

Use the CC Cleaner tool to completely remove all Adobe software, then reinstall from scratch.

https://helpx.adobe.com/download-install/apps/troubleshoot/download-failure/cc-cleaner-tool-installation-problems.html

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kglad
Community Expert
Community Expert
Dec 19, 2025 3:21 PM UTC

that usually fails, but it's easier than a proper install so might be worth a try if small problems won't bother you.

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kglad
Community Expert
Community Expert
Dec 19, 2025 2:36 PM UTC

never migrate adobe apps.  they should be properly installed.

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offstimmeAuthor
Dec 19, 2025 5:55 PM UTC

Which I did when I uninstalled and then reinstalled.

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