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jonathanh20112751
Participant
June 23, 2017
Question

After Transferring Files "The project could not be loaded..."

  • June 23, 2017
  • 2 replies
  • 329 views

Hi All,

I am having an issue with Premiere Pro that is sort of confusing. I tried calling customer support and they basically told me "Oh well" which is frustrating.

Here is a little background on the issue. I work for a global tool company creating video content and we have teams all over the place. I need to send a project I did to our European team. When I started the project all the files went onto hard drive A (3TB G-Drive Thunderbolt) so all the footage all the graphics and all the file saves are contained into the project folder.

The best option and the route I want to go, is to send the entire project folder to the team, so I copied the entire project folder onto hard drive B (Seagate External).

Now, here is were it gets confusing. If I have both hard drive A and B connected to my computer, I can open the project from hard drive B. However, if I disconnect hard drive A and only have hard drive B connected to my computer, I get the message "The project could not be loaded, it may be damaged or contain outdated elements".

Which I thought oh the project is corrupt, but, if I reconnect hard drive A, it works fine. So the problem is I can only open this if hard drive A is connected to the system, which makes it impossible for me to share the project.

Things I have tried:

- Using the project manager to consolidate all files onto hard drive B, same message.

- Opening the project, then disconnecting hard drive A and saving so that there was no connection to hard drive A, same message.

- Creating a new project on hard drive B, then importing the project, same message.

- I have tried opening the project on another computer (which is why this is an issue because I need to send to someone else) same message.

Any thoughts?

Thanks,

Jonathan

System Info:

Adobe Premiere Pro CC 11.1.2(22)

OS X El Capitan 10.11.4 (I don't think I can update, I think its something IT needs to do. But I will try and update to rule this out)

Mac Pro (Late 2013)

3.7 GHz Quad-Core Intel Xeon E3

16 GB 1866 MHz DDR3 ECC

AMD FIrePro D300 2048 MB

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2 replies

jonathanh20112751
Participant
June 23, 2017

Hi Rob,

As stated in the things I tried, I did already use project manager and it gave me the same error.

Thanks,

Jonathan

Community Expert
June 23, 2017

If you still have access to the original "working project" on a computer you can use project manager to copy all of the elements into a central folder that you can share with the others. I believe that Project Manager is the only way to accomplish this.

The path is File/Project Manager then choose your options.