Participant

Answered

After update to Premiere 2020 - software won't open and crash

Forum|Forum|6 years ago
November 5, 2019
15 replies
28706 views

Same happens with After Effects - crashes after updating today.

Please help:

Process: Adobe Premiere Pro 2020 [853]
Path: /Applications/Adobe Premiere Pro 2020/Adobe Premiere Pro 2020.app/Contents/MacOS/Adobe Premiere Pro 2020
Identifier: com.adobe.PremierePro.14
Version: 14.0 (14.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Premiere Pro 2020 [853]
User ID: 501

Date/Time: 2019-11-05 15:55:29.563 +0200
OS Version: Mac OS X 10.14.6 (18G87)
Report Version: 12
Anonymous UUID: 18133263-D2D0-A303-ECF1-2E7FB1A7AAC7

Time Awake Since Boot: 1100 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (Code Signature Invalid)
Exception Codes: 0x0000000000000032, 0x000000014de43000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x2

Crash

This topic has been closed for replies.

Correct answer f_yoel

Issue resolved

I got assistance from the Adobe online support team. The problem was a plugin that was causing the crash.

So I removed it and now its all good.

Try to get online assistance from the Adobe team: https://helpx.adobe.com/support/premiere-pro.html?guid=6d38fd90-7ff9-4829-9111-154e4cb5df19&location=PDP&product=Creative%20Cloud%20Desktop&product-version=5.0.0.354&mv=product&mv2=accc#

click on the "contact us" for online chat with help desk

Show previous replies

Ville Honkonen

Participating Frequently

I have same problem with Mac Pro + Catalina. It won't open and it will crash after the startup screen. Using Mac Pro 2013 10-core.

R

RonniePedra

Participating Frequently

Check your mediacore folder and remove old plugins, probably it's one of them causing trouble!

Hope it helps(that's how i solved it)

samehmostafa

Participant

Thanks, the mediacore really was the reason, no it works ok, thanks again.!

R

RonniePedra

Participating Frequently

The same problem here, just updated it and now Premiere and Media Encoder 2020 won't pass the Splash Screen.

I'm on a 2013 6 core MacPro running Mojave 10.14.6

f_yoelAuthorCorrect answer

Participant

Issue resolved

I got assistance from the Adobe online support team. The problem was a plugin that was causing the crash.

So I removed it and now its all good.

Try to get online assistance from the Adobe team: https://helpx.adobe.com/support/premiere-pro.html?guid=6d38fd90-7ff9-4829-9111-154e4cb5df19&location=PDP&product=Creative%20Cloud%20Desktop&product-version=5.0.0.354&mv=product&mv2=accc#

click on the "contact us" for online chat with help desk

Ville Honkonen

Participating Frequently

What plugin was the problem?

Ann Bens

Community Expert

Not really a mac person: last idea.

Troubleshoot system errors, freezes | Windows | Adobe software

f_yoelAuthor

Participant

ok thanks. Will try to get another help.

All the best.

Ann Bens

Community Expert

Uninstall

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

Reinstall.

See how that goes. btw does your machine meet min system requirements?

f_yoelAuthor

Participant

Did your advice but again - crashes...

I am using a 2019 new iMac

B

BudCaudle

Participant

Mine is doinf the same thing. Nothing they tell me to do works

Ann Bens

Community Expert

Start with:

FAQ: How to reset (trash) preferences.

FAQ: How to clean media cache files

f_yoelAuthor

Participant

Hi

Thanks for the advise. Tried that but unfortunatly still crashes.

By the way - I still have the previous Premiere version installed (13.1.5)

Please advice that to do

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