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toridotzip
Participant
Nov 24, 2019 6:57 PM UTC
Question

All Keyboard Shortcuts missing

Hi,

i've got a weird error. All of my keyboard shortcuts in premiere have disappeared. Reinstalling the program, resetting my preferences, or choosing a keyboard layout preset in the shortcut settings doesn't help. I'm not sure what else I could try to fix this. Has anyone experienced something like this before?

    26 replies

    Niklas27782696inlx
    Participant
    Jan 5, 2024 2:18 PM UTC

    Just had the same issue on Mac with Premiere Pro version 24.1.0 (Build 85) on my MacBook Pro with M2.

    Fixed it by copying the .kys files from /Applications/Adobe Premiere Pro 2024/Adobe Premiere Pro 2024.app/Contents/Keyboard Shortcuts/en to /Users/username/Documents/Adobe/Premiere Pro/24.0/Profile-mezynski/Mac

    After that I restarted Premiere Pro and and in the Keyboard Shortcut settings, you will find each Preset twice and one of them will have all the shortcuts.

    Hope this helps

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    John28389052kcd1
    Participant
    Feb 20, 2023 3:33 PM UTC

    I just solved this issue on my computer after weeks of frustration - if you use a UNICODE keyboard or have it enabled, Premiere doesn't know what to do with it. If you quit Premiere and switch your keyboard off Unicode, it should be fine once you log back in. 🙂 

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      Anning287271808w2y
      Participant
      Mar 6, 2023 7:28 AM UTC

      OMG! It finally works! Thanks for ur help~

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      Entrusc
      Participant
      Oct 16, 2022 5:15 PM UTC

      Also just had this very problem with my fresh Adobe Premiere 2022 installation. But I found the problem: I have set my Windows 11 to English with German keyboard layout. I guess that confuses Premiere and therefore leads to an empty set of keyboard shortcuts. After switching to German with German keyboard layout, closing Premiere and also deleting the settings folder (as already mentioned in some of the responses here - it can be found under: C:\Users\UserName\Documents\Adobe\Premiere Pro), Premiere showed the keyboard shortcuts. I leave this here just in case someone has the same issue.

       

      And for the Adobe developers: please just use the keyboard layout to determine the shortcuts and ignore the set language - that way the user will not end up with an empty set of keyboard shortcuts!

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      Marco266821703xrw
      Participant
      Oct 20, 2022 10:02 AM UTC

      Jesus. The exact same thing is valid on Mac as well, extremely annoying for those using non-standard keyboard layouts.

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        Dmitry5EEE
        Participant
        Jul 24, 2021 7:36 AM UTC

        Any solution at this thread didn't helped.

        New laptop, fresh windows 10, first installation of Premier Pro to try it in 7 days

        and I have the issue with keyboard shortcuts.

         

        As I googled - this issue not new. But any of solutions doesn't work for me 😞

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        peterz90931984
        Participant
        Feb 5, 2020 5:01 PM UTC

        did you solve this issue somehow? i have the same problem.

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        Peter_PM
        Participant
        Mar 7, 2020 11:02 PM UTC

        This is what worked for me:

         

        1. Go to: "C:\Program Files\Adobe\Adobe Premiere Pro 2020\Keyboard Shortcuts\" There are folders here for each keyboard lay-out.

        2. Copy the .kys files for your keyboard layout

        3. Paste them in: "C:\Users\USERNAME\Documents\Adobe\Premiere Pro\14.0\Profile-USERNAME\Win"

        4. Start Premiere Pro.

        5. Go to: Edit >> Keyboard shortcuts

        6. Change Layout to your keyboard on the top right corner.

        7. Change Keyboard Layout Preset. You will see that there are now 2 copies of each preset to choose from. One of the two have shortcuts assigned. Choose one.

        8. Press OK.

         

        You have to go through Keyboard shortcuts in Premiere everytime you restart though...

        Hope that helps somewhat... I was having this problem since last year as well... Windows is set to english, but I have belgian keyboard layout...

         

        Cheers!

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          default5dyw0suc1fxp
          Participant
          Nov 15, 2020 4:53 PM UTC

          This worked for me too! Thanks alot man and hope your life is filled with love!

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          Averdahl
          Community Expert
          AverdahlCommunity Expert
          Community Expert
          Nov 24, 2019 7:02 PM UTC

          I had a similar problems years ago and used the cleaner tool to remove every trace of Premiere Pro before re-installing it. That solved the problem for me: Use the Creative Cloud Cleaner Tool to solve installation issues

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          toridotzipAuthor
          Participant
          Nov 24, 2019 8:31 PM UTC

          Hmm, that didnt work either, sadly 😞

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          Averdahl
          Community Expert
          AverdahlCommunity Expert
          Community Expert
          Nov 24, 2019 8:39 PM UTC
          1. How does the Keyboard Settings dialog look, do you even see the Presets listed under Keyboard Layout Preset?
          2. Do you see any colored keys as in the screendump or are all just grey?
          3. Which exact version of Premiere Pro are you using? (Help > About Premiere Pro)
          4. Which OS, Mac or Windows and which version?

           

           

           

           
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