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Question

All mouse/keyboard inputs DISABLED while scrolling

Forum|Forum|8 years ago
June 20, 2017
6 replies
2517 views

After the most recent update, all keyboard and mouse functions are disabled while using the scroll wheel.

When editing in previous versions I normally use the scroll wheel to scroll horizontally and at the same time use keyboard shortcuts to zoom in an out. After updating to 11.1.2 all keyboard/mouse inputs are unresponsive while using the scroll wheel, and become responsive again about half a second after the wheel has completely stopped spinning.

This is only a problem on the main sequence timeline. In the source monitor for example, it works like it always has. This is 100% not a mouse issue as I've tried multiple mouses with the same problem. I also tested on another computer with the previous version of PP installed and it works like it's supposed to.

Premiere pro version CC 2017 11.1.2

Windows 10

This topic has been closed for replies.

T

Tensaes

Participating Frequently

It still a problem A YEAR after this post, I don't know what to do, someone found a solution ?

hubiko

Participating Frequently

oke. giving it a second try managed to find a solution(script using AutoHotKey free app). working like it should for me now(tested in premiere cc 2018 win10, zooms to cursor, no lag after Alt key release) - the script taps the Esc key after releasing the Alt when zooming with mouse scroll

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Download/install AutoHotKey: https://autohotkey.com/https://autohotkey.com/

1. Right-Click on your desktop.

2. Find "New" in the menu.

3. Click "AutoHotkey Script" inside the "New" menu.

4. Give the script a new name. Note: It must end with a .ahk extension. Ex. MyScript.ahk

5. Find the newly created file on your desktop and Right-Click it.

6. Click "Edit Script".

7. A window should have popped up, probably Notepad. If so, SUCCESS! Copy these lines inside:

#IfWinActive, ahk_class Premiere Pro

~LAlt Up::

Send {Esc}

Return

8. Save the File.

9. Double-Click the file/icon in the desktop to run it(put shortcut to startup folder, runs in BGround, activates only in premiere)

10. Done, hope it's what You looking for

hubiko

Participating Frequently

yes, same problem with about .5 sec lag of mouse inputs after simple timeline scroll or alt+scroll zooming.. annoying ++...experimenting with autohotkey scripts to avoid the lag(some success) and it is a bug for sure(considering that others having it too)..any progress?

olafuhreAuthor

Participating Frequently

Could you share your script?

hubiko

Participating Frequently

sure..You can everything( my scripts and info) in this conversation: Re: Timeline zoom lag

case_replace

Participant

Has anybody found anything to alleviate this frustration? I have the identical problem (described by the original posting). It's so severely crippling my workflow that I have to run two versions of PP to get through the day. The 2017 (11.1.1) works seamlessly. Any versions beyond that apparently contain this mysterious, career-threatening, sanity-destroying defect. Is this a setting that we've all overlooked? I doubt it. But how can we be the only 10 people (out of 10 million) that are affected by this. Nobody else talks about it? Nobody else notices it? For those of you who have replied, what have you done (if anything) to cope? I tried, as Paavos indicated, limiting use of the scroll wheel. But it's exactly as he/she pointed-out: It reduces the occurrences to a few hundred times per day (from a few thousand). Yet every single one of those occurrences derails my workflow.

E

excited_Genie16B8

Legend

Nobody else talks about it? Nobody else notices it?

I don't think I've ever once in 20 years of editing tried to zoom and scroll at the same time. Never seen any other editor try either. I do those activities one at a time because I won't know where I need to scroll to until after I'm cone zooming.

P

paavos41083996

Participating Frequently

Jim, your comment clearly demonstrates that you don't understand the full spectrum of this bug.

I actually agree with your response to the original post. Never once in my 15 years of editing have I tried to zoom and scroll at the same time, nor have I seen any other editors do this. The needs of the original poster are indeed bizarre to me as well.

But this bug literally affects *ALL* keyboard and mouse inputs while scrolling (and .5 seconds after scrolling), and that affects me in so many ways. If I change tools while I'm scrolling it doesn't register. If I press play as I scroll down from a higher level video track it doesn't register. If I scroll sideways and simply CLICK in the timecode to move my playhead it doesn't register unless I wait .5 seconds first. If I scroll over and click a clip in the timeline and quickly ripple delete it... oops, I must have clicked .4 seconds after my scroll so the click didn't register, but I hit ripple delete .6 seconds after my scroll so that *did* register, and I may have just deleted the previously selected item instead of what I was trying to delete. But I can't just undo because what if nothing was selected and thus nothing was ripple deleted, then undoing would undo something I *don't* want to undo. So then I have to do a series of undos and redos to make sure the ripple delete didn't do something I didn't want it to, before finally selecting the clip I ACTUALLY wanted to delete, and deleting it. Another example is that I typically scroll ahead in the timeline when I'm editing to see what's coming - I edit a lot of instructional content with voiceover and I can visually spot some mistakes in the audio waveforms before I get to them and save some time. But now, if I'm scrolling ahead of what I'm listening to and I see a mistake, I have to hit the spacebar 3 or 4 times just to PAUSE the playback because the first few attempts don't register because they occurred while I was still scrolling or right after I finished scrolling. This is particularly infuriating because in many cases by the time I have successfully paused playback after multiple attempts, the playhead is no longer where I need it to be in order to mark an in or an out point, and I have to scroll back and find the correct spot again. And of course then I scroll to the left and click in the timecode to move my playhead and that doesn't register either! If I notice I just click again... but if I click in the timecode and quickly press play, in many cases the click doesn't register but the "play" command does, then my timeline jumps forward to where the playhead is, since the click to move it to a new location didn't register. I then have to scroll back to the left and try again.

There are so many more examples like this. I seriously can't believe this bug isn't bothering more people.

N

nickwilson

Participant

Having same issue - frustrating and severely slowing down workflow.

iMac 27" Late '14

macOS Sierra 10.12.6

Premiere 2017.1.2

P

paavos41083996

Participating Frequently

The specs of your machine are not the issue unfortunately. It's a known bug - Adobe just won't admit so in any of their forums or on any of their Facebook posts. When people bring it up anywhere public (like here), Adobe ignores it completely and doesn't even let customers know that they're working on a fix. But I've been on the phone with their tech support and after wasting my time for 20 minutes testing all kinds of stuff with my machine they finally admitted that it was a known bug with the current PP version (on all platforms and operating systems), and that the engineers are "working on it". I can't imagine why they would pretend like it was my machine for 20 minutes and have me go through a bunch of tests before admitting that it was a known bug for everyone, but that's what happened.

I seriously cannot believe they put out a release with such a glaring bug. It used to get me literally thousands of times a day, and at this point I've just trained myself to avoid my scroll wheel like the plague, getting around my timeline in less efficient ways... so now it gets me a couple hundred times a day instead of a couple thousand, but I've slowed down my workflow to achieve this, just to keep my sanity.

Anyway, they definitely know about it, they just won't admit anything to their customers about it... unless you call and complain and sit through a bunch of tech support tests... then they'll tell you over the phone when they know they're only talking to one person, but they still won't address it in any kind of way publicly.

This is how they treat their loyal, monthly-paying customers. Great business practice there Adobe.

P

paavos41083996

Participating Frequently

This bug is driving me crazy. Adobe - are you planning to address this with the next PP update? Please respond. The original poster asked this question on June 20th.

2233655

Participant

Did you had any luck with this issue? its really annoying and I can't' find the cause or any answer online.

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