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Participant
Oct 20, 2025 9:09 AM UTC
Question

All of my Adobe Premiere Team Projects have completely disappeared from my account.

Hi Adobe Support,

I need immediate assistance. All of my Adobe Premiere Team Projects have completely disappeared from my account. When I open Premiere Pro, the Team Projects tab is empty — none of my previous work appears.

This is critical client work, and I need help restoring my Team Projects or confirming if they were removed or migrated. Please escalate this to a technical specialist as soon as possible. 

I’ve tried calling multiple support numbers, but no one is answering the phones, and the live chat support has been!
Please confirm receipt of this message and provide the next steps for recovery.

2 replies

Adobe Employee
Oct 27, 2025 6:20 PM UTC

Have you been able to access your team Projects since the recovery of the AWS service?

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Peru Bob
Community Expert
Community Expert
Oct 20, 2025 3:30 PM UTC

This might be related to the AWS outage today.

https://status.adobe.com/?linkId=100000387808097

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