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Participating Frequently
March 14, 2017
Question

All Premiere Pro project files have disappeared from everywhere!

  • March 14, 2017
  • 27 replies
  • 57489 views

Hello,

I have no idea what to think here. All of a sudden, all of my .pproj files (and auto saves) are missing off my computer. I was working in a project earlier today, even, and that file is gone, too. I thought I may have accidentally saved that file in a different location, and that's when I discovered that every single .pproj file I had saved was missing (dozens of them).

So, some background. I am using Adobe CC 2017. I had .pproj files saved both locally (on my 😧 drive--Windows) and in Dropbox (which is also synced to a separate folder on the D:drive of my PC). Both of these folders are also backed up by CrashPlan. All .pproj files have disappeared from the local folders, from Dropbox (local and web UI), and CrashPlan backup files. When I open PremierePro, it doesn't show anything under recent files. When I do a search of my computer, none of those missing files come up. They are not in the Recycle (Trash)--of course, as I did not delete them. Nothing else seems to be missing except for these .pproj files (and the associates auto save files). I still have all my After Effects project files (.aep). All the video and audio files that were in the same folders as the Premiere Pro project files are still there. So this definitely seems like the issue is with Premiere Pro.

How in the world did all these files disappear, and is there any way to get them back? I figured having the files backed up locally, through Dropbox, and through CrashPlan would be enough of a contingency plan to prevent the loss of data. However, I have never heard of (or experienced) anything like this before.

    This topic has been closed for replies.

    27 replies

    Participant
    July 26, 2018

    I have just had the same problem. I am running Premiere 12.1.1, and I opened a premiere project and about 30 seconds into working on the project the program crashed. When the program crashed, it also crashed my computer. After restarting, I navigated to the folder that contained the project files, only to see the entire folder empty. This folder had the premiere project, the Auto-save files, as well as an After Effects project with its auto-save files, but all of these files had disappeared. So the crash not only affected the premiere project, but all the files and projects that were in the same folder.

    I proceeded as some others have suggested in this thread, and used a couple different file explorers (including UltraSearch) to try and search through my computer and hard drives to see if the project files had just been moved to another location. However, they are nowhere to be found. I have no idea how or why these files have disappeared, and I also have no idea how to recover them.

    I work for a school district, and we use Adobe products for all of our video and graphics work, and this is very disappointing that this seems to be an on-going issue for which Adobe has not found a fix. It also makes me nervous to continue using the software, because if this happens again (which from the amount of people in this thread, it seems likely) I still have no idea about how to resolve the issues. I also have no idea why this happened, so I do not know how to prevent this from happening in the future. 

    This inexplicable disappearance is affecting my job, and my time, as I will now have to re-create the project from scratch, as well as re-create the after effects project that has disappeared too.

    Participating Frequently
    July 26, 2018

    Can I ask where you Save your projects? It is some default "Users/Adobe/Premiere" and so on folder?

    Thanks

    Jeff

    Stan Jones
    Community Expert
    Community Expert
    July 26, 2018

    New thread by this user here:

    Project Files Disappeared from Hard Drive

    I added the safeharbor note and my comments there.

    Participant
    June 30, 2018

    Same problem. all my projects disappeared. and the auto-save didn't keep  the latest versions

    Participant
    April 9, 2018

    I am having a serious problem with Premiere Pro CC.  I downloaded the digital version and created a working file on my desktop with many additional supporting documents, audio clips, etc.
    After working at the office all week, I sit down to get back to work on the film piece and my desktop is COMPLETELY BLANK.

    I open Premiere pro to get back to the saved file.... and it is gone.

    I spent HOURS on the friggin 10 second intro.... and the whole thing is GONE.

    I am so angry.  I have been a client for over 20 years, worked in this format in different countries and nothing like this has ever happened.

    Am I going to have to start the whole project from scratch or is there a way to retrieve the file?
    Why did this happen!!!

    Participating Frequently
    April 9, 2018

    Ok so what I did was open the main hard drive in the finder and search the whole computer for ".prproj". That way all project files will show up. Multiple copies of my missing project showed up, all in a different location then where I saved originally. The Adobe person said it's impossible for the files to get deleted. But apparently can get moved.

    Participating Frequently
    April 3, 2018

    Hi, This just happened to me. All my Pr files from the last 1 month are gone! Completely deleted. No project file, no auto save, nothing. Nothing has happened to the hard drive on my mac. So crazy that there would be a problem like this, that the program itself would delete the files from existence. So ridiculous. Is Adobe going to compensate me the thousands of dollars of time I just lost?

    Kevin-Monahan
    Community Manager
    Community Manager
    April 4, 2018

    Hi Bohdandoval,

    Sorry for this. Have you contacted support? FAQ: How do I contact Adobe Support? Please do so and let us know what they say.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Participating Frequently
    April 4, 2018

    Hey, yes with help from Adobe I was able to locate the files. Somehow the original files disappeared from the original folder and appeared in a different location. It also doubled up the files to two different locations. One worked and the other didn't. Not sure why or how it did that, but I'm glad it got worked out. Thanks!

    matophmej84385528
    Participating Frequently
    March 3, 2018

    My project and all the sequences are gone! I can't see anything in the project when I open it, it's totally empty! even the Auto-Saved files are empty! I am using Premiere 2018 12.0.1

    lbteaches
    Participant
    February 26, 2018

    I teach a Digital Audio and Video course at a technical college. Students are using Premiere and almost in tears because this happened to THREE of them. All of their hard work GONE. They've got autosave on, but the folders are empty. I'm watching them work on their projects and save, but then they open it again and it's gone. I can't do my job with problems like this.

    Participant
    November 30, 2018

    Have you gotten any answers?? I teach A/V and it’s happening to my students too!!

    moddemeyer
    Participant
    February 18, 2018

    February 17, 2018 at 9:30 PM premiere Pro 2018  timeline disappeared after trying to export audio to mp3. Export engine hung up and did not open. Premiere pro updated this afternoon prior to this event. Did Save As just prior to attempted export.  Fortunately was able to access previous timeline from 30 minutes prior.  This has happened 3 times since Friday. Was able to import auto-saves so didn’t lose everything. .

    Participating Frequently
    February 19, 2018

    PC or Mac, and where specifically are you saving the Projects? When this issue first popped up months ago, it was something to do with users saving Projects in a Cache folder. If you create your own unique folders I don't see where Premiere - or ANY program - is going to scour your hard drive to find and delete all instances of your projects, almost has to be something to do with where they are located, using some sort of "common" Adobe-generated location.

    Thanks

    Jeff

    dloewen4
    Participant
    February 21, 2018

    @Jeff This would make sense, however in my case the project was located in a folder on the Desktop (Mac).

    Participant
    January 30, 2018

    I just lost my whole current project in Premiere pro. I updated to see if it would fix it but nope. Newest version of Premiere. 8:01pm on January 29th 2018. Crazy.

    MooseEdits
    Participant
    January 31, 2018

    Agreed! Open up to find a problem, updated and everything is gone!

    Participant
    December 22, 2017

    And you know what's worse? I chatted with some bozo in tech support at Adobe who told me i just have saved the work somewhere else because that WAS a known problem that they have since solved... I'm also running the latest version.

    How could it be solved and we're still encountering the same issue

    davidem70526020
    Participant
    December 21, 2017

    I can't believe Premiere Pro can have such a problem!!!

    I also have it, running 12.0.0, Premiere Pro 2018, and can't see any of the files I have been working on!

    Why would developers even consider the possibility to delete .prproj files? I find it astounding!

    Also I am pretty sure there is NOTHING I can do to recover files because media encoder has been running a few hours writing on disk proxies that are now completely useless - they just have been overriding forever .prporj that I will never find again.

    I lost so much work, I am really heartbroken.

    davidem70526020
    Participant
    December 21, 2017

    I just notice that this thread is open since March. March! I updated not so much time ago (I run the latest version)

    You guys are industry leaders - this is a huge issue! It is not losing, I don't know, half an hour of work because of a crash - it is deleting content ON DISK - potentially weeks of work!


    And I realize backing up is important, still dammit - you guys made me lose three nights of work (and sleep). I don't expect Premiere Pro to act like a damn virus.

    I am really really disappointed. I like Premiere Pro, but it could be the best software in the world, if it randomly deletes stuff then I don't want to even have it installed on my PC.