All presets and project files gone after fixing my premiere being stuck on the loading screen

Question

I recently had an issue where when opening premiere it would get stuck on the loading screen and wouln't go further. when creating a crash report it gave me some solutions, these were something with re-granting permission to the documents folder and updating premiere. i first did the permission thing and premiere openend. but in the app all my project files were gone, i managed to find them in finder but when opening all files were greyed out and my custom presets were gone. i found out a new profile had been created, and i do not know what this means or how it happend but everytime i try replacing the files and adding my old presets the app just freezes.

John V Knowles · Answer

If you're referring to the list of recent Projects when you first launch Premiere, that's just a list of shortcuts. Clearing your preferences or creating a new profile will often clear this list. It doesn't mean that they're gone, it just means the program no longer sees the shortcuts. It's always a good idea to have a very clear method of organization for your Project files at the desktop level so that you can find them without relying on this list.

As for the profile, are you okay with the new one that was created other than the presets? It may have been the old one got corrupted and the new one is a fresh slate. You can drag presets and keyboard shortcuts between them at the desktop level if you want rather than import inside the program. It sounds like some of them may have gotten corrupted so I would add them one at a time and see if any of them are problematic; if so you have to recreate them.

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