An Unknown error occurred while opening the project

Forum|Forum|7 years ago
August 14, 2018
15 replies
20891 views

Hello all, hoping someone has a solution as Google has finally failed me.

I've recently hit a problem with Premiere and the above error, which not only occurs on my current file, but also on all of the autosaves. Do anyone know any solutions to this, as all existing ones seem to point towards the autosaves?

Thanks in advance for any assistance you can provide.

This topic has been closed for replies.

Correct answer Mohsen Aghaei

Just send me your file I am able to fix such projects in Adobe premiere pro cc 2020-2019-2018-2017-2015 and below

(as you can see here)

Just send me an email to

or PM me

Show previous replies

Maarik_Leppä

Participant

Hey everyone.

I encountered this same problem this week. I had a deadline in 2 days for a 20 video project. Suddenly I could not open the project file. It just gave me "an unknown error". I had only saved the file in one place so there were no back ups and the auto-save folder was empty which was weird. Like it had deleted by itself the previous saves.

All the other Premiere projects were working and my computer was fine so I came to the conclusion that only that specific Premiere project was corrupted. Then I looked for more information how to fix it. After no results I found this discussion and Mohsen who promised to fix corrupted projects if it was possible.

I sent him an desperate e-mail at 2 in the morning. He answered me at 6 and by 2 in the evening he had fixed the problem. I don't know how he did it, but my project was working normally and I could send it to the customer. Otherwise I would have lost over a week worth of work and had to start from scratch. So if you are ever in the same situation than me. Contact Mohsen right away. If someone can save your corrupted file. It's him.

PS. Please remember to always make back ups of everything! Use the auto-save function and save your project files to the cloud just in case. You never know when you will corrupt and loose your files. I learned through the hard way. Luckily Mohsen saved me.

Kevin-Monahan

Community Manager

Please remember to always make back ups of everything! Use the auto-save function and save your project files to the cloud just in case. You never know when you will corrupt and loose your files. I learned through the hard way. Luckily Mohsen saved me.

Amen to that, brother.

Kev

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Mohsen Aghaei

Inspiring

Another successful recovery from New York

rajak25355131

Participant

Hi Mohsen, I just mailed you a corrupt premiere project that I have been working on. Please try to recover it. It's a feature film project n I have put my everything in it. Hoping to hear from you.

Raja

Mohsen Aghaei

Inspiring

OK Raja. I will

On Thu, Apr 11, 2019 at 10:20 PM rajak25355131 <forums_noreply@adobe.com>

K

kevin korczyk

Participating Frequently

Mohsen Aghaei you are AWESOME! I don't know how you were able to recover this file for me - a very complex time-lapse sequence with 137,000 JPG frames with filters and plugins - my prproj file ballooned to over 85mbs, (1.4 gigs when uncompressed) - nearly all of my 'auto saves' were corrupt too but you managed to do it - YOU ROCK!

Mohsen Aghaei