Participant

Answered

An unknown error occurred while saving the project. Select 'Save as' from the file menu to save ...

Forum|Forum|5 years ago
May 30, 2020
3 replies
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Dear Community, Adobe Premiere Pro Specialists,

I'm working on a project in Premiere Pro. I get always the same error.

'An unknown error occurred while saving the project. Select 'Save as' from the file menu to save the project to a new location.'

Even when I open and starting a new project, I get the same message, even when I didn't have made some actions :-).

I work on a PC with Adobe cc, so always with the updated versions, I guess. I can't believe it should be a PC issue. Someone who can support me or knows what is happening here?

Thanks in advance,

Raf

Error or problem

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Correct answer duskypanther

So I had this issue, and the problem was the external drive I was working off where the project file was located had no space left. I realize this is a pretty specific instance, and may not be your issue, but once I freed up space it was working again.

duskypantherCorrect answer

Inspiring

So I had this issue, and the problem was the external drive I was working off where the project file was located had no space left. I realize this is a pretty specific instance, and may not be your issue, but once I freed up space it was working again.

Participant

Yes this was also my issue - I suggest anyone with this problem check the remaining capacity of the drive that the project is located on.

dillonw68128403

Participant

I've been experiencing the same problem with the same scenarios.

- I've had it in both 14.2 and when I rolled back to 13.1.5

- Im running Windows 10 OS version 17763.1217

- GPU NVIDIA GEForce RTX 2070

- CPU AMD Ryzen Threadripper 1920X 12-Core Processor 3.5 GHz

- 32GB Ram

Saving to a 6TB disc drive with plenty of space.

Community Expert

Community Expert

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clean-delete-or-trash-media-cache-files/td-p/....

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

user9225463Author

Participant

Hi Peru Bob, many thanks for the prompt reply.

I'll follow all of your guidelines.

Many thanks again,

Best regards,

Raf