Skip to main content
J
Jer T
Inspiring
July 24, 2019
Question

Anyone else crash when they try to import media shortly after project loads (Windows)?

  • July 24, 2019
  • 1 reply
  • 202 views

This has been on the last few versions. I just get the spinning cursor when I try importing before the explorer window opens. If I try and close Premiere, then magically shortly after the window will finally pop up *sometimes*, most times it does close completely.

i9-9900k 32gb RAM.

    This topic has been closed for replies.

    1 reply

    S
    Adobe Employee
    Sumeet_Kumar_Choubey
    Adobe Employee
    July 24, 2019

    Hi Jer T,

    Sorry to hear this. Is it happening with a specific project or with all of them? Have you tried resetting app preferences (FAQ: How to reset (trash) preferences in Premiere Pro? ) and clearing cache (FAQ: How to clean (delete or trash) media cache files? ) to isolate any preference or cache corruption issue that might be causing the app to misbehave?

    Thanks,

    Sumeet

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices