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A
amarism89220063
Participant
April 4, 2018
Answered

Anyone else having problems with .avi files in the new April update?

  • April 4, 2018
  • 2 replies
  • 3976 views

My project has .avi files that I must use in an edit that is due for release ASAP and since I updated, all my .avi files won't playback.

Support, please let me know your solution. As Lemongrab would say, this is unacceptable!

This topic has been closed for replies.
Correct answer amarism89220063

Welp, Adobe support just wrote back to me:

AVI is no longer supported due to Apple dropping support of 32-bit QuickTime moving forward. Supported QuickTime 64-bit files for 12.1 and later are here: https://adobe.ly/2uMMaK3 Sorry for the frustration. Thx, ^KM

Sucks.

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2 replies

A
amarism89220063AuthorCorrect answer
Participant
April 5, 2018

Welp, Adobe support just wrote back to me:

AVI is no longer supported due to Apple dropping support of 32-bit QuickTime moving forward. Supported QuickTime 64-bit files for 12.1 and later are here: https://adobe.ly/2uMMaK3 Sorry for the frustration. Thx, ^KM

Sucks.

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Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
April 5, 2018

Avi does not use QT.

Upload a clip for testing.

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
April 4, 2018

If I were you I would go back and finish project in previous version asap.

Then update and figure out why its not working.

A
amarism89220063Author
Participant
April 4, 2018

Thanks Ann.

I am open to that. But how do I go back a version? And I already saved my project to reflect the update.

This all so unsettling, even After Effects won't support .avi now either.

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