anyone knows what this error is?

hey everyone , i've been using premiere pro cc 2018 and i see this eror whenever i drop a mp4 video into the timeline

i've installed some codecs and i didn't get any result , anyone can help?

"We were unable to open the file on disk"

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Community Expert

Can you playback the file in any other player on your machine?

If not, either:

a) the proper codecs have not been installed (correctly)

b) the file is corrupt

If yes, please share more details on your system.

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