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ElektricHeart
Participant
June 4, 2022
Answered

App Randomly Lagging and Shutting Down

  • June 4, 2022
  • 2 replies
  • 307 views

Hey, I've been using Premier Pro for a about 2 years now and this is the first it's ever done this. About a week ago I edited a video and it worked perfectly, but a few days later I opened the program and it was extremely lagging and anywhere from 3- 5 minutes it just closes the program with no error code. I've tried uninstalling and reinstalling, checking for updates, removing excess files from the computer; nothing is working to fix it. The computer I have is HP Spectre, Inter Core i7, 16Gb RAM

This topic has been closed for replies.
Correct answer Peru Bob

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

2 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
June 5, 2022

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 4, 2022

    What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

      E
      ElektricHeartAuthor
      Participant
      June 5, 2022

      I wasn't sure what classified as a hard drive so I did my best to figure it out.  Intel Optane H10 with SSD 1TB Optane_0000 SSD. It States out of the 1TB I have 703 Gb Free, So 248gb Are being used.

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