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I
Iuliana Popescu
Participant
September 24, 2019
Question

Application Hang: Adobe Premiere Pro stopped interacting with Windows and was closed

  • September 24, 2019
  • 2 replies
  • 1678 views

Here is the exact log from the Even Viwer Windows 10:

The program Adobe Premiere Pro.exe version 13.1.5.47 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 46c4
Start Time: 01d572e73af7ff0c
Termination Time: 6
Application Path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2019\Adobe Premiere Pro.exe
Report Id: ef0f0bb0-dcbd-4fc4-b182-a2887ddedfdc
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

This topic has been closed for replies.

2 replies

D
Devilstar5E7D
Participant
December 5, 2021

It's not only on Premiere Pro its happening to me with all the adobe applications. And im not yet resolved with the issue. And its the same issue that I'm facing as your facing. Please tell me once you reslove with the issue.

 

A
Anonymous
September 24, 2019

What were you doing at the time? 

B
bspencer505
Participant
September 29, 2019
@jPooley_H: I have the same exact problem as above. Same version/same error. I have an older proc 4th gen i-7 and 16 gig of RAM. Was running fine up until a few days ago. Now hangs on start (even after a reboot). Nothing else running and RAM/CPU is running at 20 to 30%.
B
bspencer505
Participant
September 29, 2019

I'm wondering if it has something to do with a Win 10 update? Appreciate any help.
Also I took the steps to uninstall Premiere, update Win 10, update the Nvida drivers (1050), reboot, then reinstall Premiere. Still locking up on startup. 

 

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