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peterm47077619
Participant
May 16, 2019
Answered

Audio but no video for downloaded footage

  • May 16, 2019
  • 2 replies
  • 512 views

I am working on a little project where I am using video footage downloaded from WhatsApp. While other video that I uploaded for the project from my camera plays back fine, the footage that I downloaded will not play back smoothly in Premiere. I exported a small sample of the footage and it plays back fine when exported, but I just cannot see what I am editing. If I click through it on the clip viewer, it will pause for 5-10 seconds but it will eventually show the correct frame. I'm wondering if the image size has anything to do with it since it is such a low resolution (480p) but that's my only guess right now.

Thank you!

    This topic has been closed for replies.
    Correct answer Justin Taylor-Hyper Brew

    Do you know what format and code the file is? Sounds like a codec that isn't optimal for editing. Best to transcode to something like ProRes or Cineform in Media Encoder first.

    2 replies

    S
    Adobe Employee
    Sumeet_Kumar_Choubey
    Adobe Employee
    May 17, 2019

    Hi peterm47077619,

    Please check if that media has Variable Fram Rate (VFR). If so, try to use the Smooth Video Motion under MPEG Source settings and check if it improves the playback.

    FAQ: How to work with Variable Frame Rate (VFR) media in Premiere Pro?

    Let us know if it helps

    Thanks,

    Sumeet

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    peterm47077619Author
    Participant
    May 18, 2019

    Thank you Sumeet for your message as well. For whatever reason, when I would try to pull up Source Settings on the clips nothing would happen. I am probably not doing something right...

    Justin Taylor-Hyper Brew
    Community Expert
    Justin Taylor-Hyper BrewCommunity ExpertCorrect answer
    Community Expert
    May 16, 2019

    Do you know what format and code the file is? Sounds like a codec that isn't optimal for editing. Best to transcode to something like ProRes or Cineform in Media Encoder first.

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    peterm47077619Author
    Participant
    May 18, 2019

    Thank you, this worked! I will definitely keep this info in mind because I am sure I will encounter it again.

    Really appreciate it!

    Peter

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