Inspiring

Question

Audio Cuts Out On Export

Forum|Forum|3 years ago
January 18, 2023
3 replies
3081 views

I'm baffled. When I export a normal timeline, one track of audio randomly cuts out then comes back. It's the dialogue track, it plays fine in the sequence. This has been happening for months, but I used to be able to fix it by turning off Multiband compressor or moving the audio off of track one. But now I do that same thing and it still happens. I'm exporting two timelines, both using the same codecs, recorded using the same software, but one export drops the audio for three seconds. The music and sound effects continue to play, but the dislogue cuts out. Then I export it again, and it's fine.

I'm running a brand new PC, Intel 13900K, 32GB RAM, GeForce 3080 Ti with a fully upgraded Premiere on Windows 11. I can't deliver anything because the audio randomly cuts out for no reason. In the decade I've been using premiere this has never happened until a few months ago. What's happening to this software?

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M

mayjain7130546

Community Manager

Hi All,
Sorry for this problem. We have made one fix regarding the intermittent audio dropouts from exported files in the latest beta builds. This fix is available in both Premiere and Media Encoder beta builds.

Please check out the latest beta build version from the creative cloud and let us know how it goes there.

You can download the latest Beta builds from Creative Cloud --> Beta apps --> Premiere Pro (Beta)/Media Encoder(Beta)
https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

If you still face this issue, please share your project files(&media) here https://helpx.adobe.com/creative-cloud/help/share.html and we will check on our end.

Thanks,
Mayjain

L

Larry Sullivan

Adobe Employee

Daniel, when the audio goes missing is that silence being encoded into the exported media itself? Just wondering if it's a playback issue or encoding issue. If you re-import the exported clips into Premiere, do the waveforms look different than the source sequence?

D

danield25437812Author

Inspiring

That's correct, the playback drops only one track of audio, then it cuts back in, sometimes it drops throughout. My latest export it dropped out half way through. It is not a playback issue, here's a screenshot of the waveform in Premiere. I send it out for review and they hear the drop out also. But then I exported again after testing that bad one, and the audio came out okay.

quattordici

Participant

I am experiencing the same exact problem and it started 2.5 years ago. It continues no matter the premiere version, and it is completely sporadic: sometimes it cuts a minute of an audio, sometimes several seconds.

I've figured out how to reproduce the bug - ir you lover the background music to zero, next clip with its own audio layer may syffer from the loss of sound. here is when it sometimes happen.

I stay with an author - it has nothing to do with export format (i've used three different formats, but mostly H.264 and H.265) and it isn't fixed with never AP versions (exists from.. ~2021)

Ishan Y

Community Manager

Hey daniel,

Sorry for the poor experience. Could you confirm the exact version of Premiere Pro you're currently using? Is it 23.1? Do you see this issue while exporting using specific export settings? If so, please share your export settings. Could you try right-clicking on the audio clip and selecting Render and Replace? Let us know if you still see the issue. We're here to help.

Thanks,

Ishan

D

danield25437812Author

Inspiring

This has been happening for multiple versions now and I'm currently on 23.1.0 Build 86. And this is on two different computers now too. It happens randomly, I export three times and it cuts out on two out of the three with exactly the same settings. I have all the NVENC features on, I'm using Match Source - High Bitrate, Match Source - Medium Bitrate or Match Source - Adaptive High Bitrate. These are one-minute long pieces, and the cut out always happens near the beginning.

Ishan Y

Community Manager

Thanks for sharing the info. Could you let us know what the Format is set to? You should see that filed under the Preset field. Did you try the Render and Replace workaround? Also, would it be possible for you to share your collected project files so we can try reproducing the issue on our end?

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