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james russellb23694456
james russellb23694456
Participant
June 5, 2018
Answered

Audio Desync on imported mp4 clips

  • June 5, 2018
  • 2 replies
  • 966 views

I'm importing clips from Xbox DVR (that I've used before and play just fine online) into premiere pro and somehow the audio is now desyncing. It worked just fine last night, but today everything I import gets desynced. I haven't changed any settings from then until now, so I don't know why this problem popped up all of a sudden.

This topic has been closed for replies.
Correct answer Vidya Sagar

Hi james russellb23694456,

Is it possible to share a sample file with us. Steps: Share Adobe Creative Cloud files, libraries, and more

Try to transcode the files in Handbrake & check the status. https://handbrake.fr/

Thanks,

Vidya.

2 replies

juanmario
juanmario
Participating Frequently
June 7, 2018

If you were working fine and you suddenly have the problem that the video is not synchronized, I recommend that you manually delete the folder Peak Files.

Files .cfa and .pek that you can find with the source videos.

Vidya Sagar
Vidya Sagar
Participating Frequently
June 5, 2018

Hi james russellb23694456,

Sorry for the trouble. Just for a test, clear the media cache & check the issue. Here are the steps: FAQ: How to clean media cache files?

What is the dot version of Premiere Pro? Steps: FAQ: How to find the exact version of Premiere Pro you're using?

Import the same files into a new project & check the status.

Thanks,

Vidya

    james russellb23694456
    james russellb23694456Author
    Participant
    June 6, 2018

    Thank you for those tips,

    But I'm still having the desync issue. I have updated to the newest version (12.1.1 build 10) and I cleared everything out of the media cache. Anything else I can try? The problem is only with clips I have downloaded within the past three days. Though those still play fine outside of Premiere Pro.

    Thanks.

    Vidya Sagar
    Vidya SagarCorrect answer
    Participating Frequently
    June 7, 2018

    Hi james russellb23694456,

    Is it possible to share a sample file with us. Steps: Share Adobe Creative Cloud files, libraries, and more

    Try to transcode the files in Handbrake & check the status. https://handbrake.fr/

    Thanks,

    Vidya.

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