Skip to main content
J
JChace
Participant
March 14, 2019
Question

Audio Drops Out

  • March 14, 2019
  • 1 reply
  • 901 views

Hello everyone,

I am having an issue where the audio will drop out while playing the video in the sequence.  After hitting "play", the video and audio play fine for a few seconds, then the video becomes jerky, and the audio stops playing altogether.  I have to stop and restart the playhead to get the audio back, but then a few seconds later it drops out again.  Am I the only one that has had this problem?  Anyone know of any solutions?  Thanks in advance for your help.

    This topic has been closed for replies.

    1 reply

    tuckerwagner
    tuckerwagner
    Inspiring
    March 14, 2019

    You may try raising the audio latency value in your preferences (Edit > Preferences > Audio Hardware). Also if you are using a Windows PC open the Control Panel > Power Options and set your power plan to High Performance, this might also help your computer keep up.

    J
    JChaceAuthor
    Participant
    March 14, 2019

    My menu doesn't have a "latency" value, instead, it has I/O Buffer Size.  The default for that is set to 512, I took it all the way up to 2048, and it still didn't help.

    tuckerwagner
    tuckerwagner
    Inspiring
    March 14, 2019

    ctrl-click on the clip in question and click properties and post that here, I'm curious if the source audio sample rate matches the sample rate set in premiere

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices