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Spacecadet19682925257
Known Participant
March 6, 2023
Question

Audio drops out randomly in timeline Premiere Pro 2023

  • March 6, 2023
  • 15 replies
  • 20348 views

Hi,

 

The audio drops out randomly in the timeline during playback.

 

Additionally, the video is choppy in random places, just before or just after the audio drops out. It’s almost as if Premiere is running out of memory, yet when I checked settings, it’s got 26GB allocated.

 

After speaking with Adobe support, with the only solution that seemed to work was to open Premiere in Intel mode and change the rendering engine to Mercury Playback Engine Software Only, rather than Mercury Playback Engine GPU Acceleration (Metal). This worked once, but the problem has since returned.

 

I was told that the issue is “Apple’s drivers are not able to cooperate with the latest version” of Premiere,(direct quote) and to contact Apple, but that doesn’t make sense. 

 

Is anyone else having the same issues?

 

I’m running a Mac Studio, macOS Ventura, with an M1 Max and 32 GB of RAM.

 

Thanks!

Michael  

    15 replies

    Show previous replies
    Richard van den Boogaard
    Community Expert
    Richard van den BoogaardCommunity Expert
    Community Expert
    September 30, 2023

    Try setting Audio Input to None in Audio Hardware preferences.

     

    Hope this helps.

    K
    KonaLyman
    Participating Frequently
    September 30, 2023

    than you Richard, Ill try it.

    D
    default5b8lspejca41
    Participant
    September 22, 2023

    This is also happening to me on a 2022 Mac Studio, w/ Ventura. It's incredibly frustrating. Reading through the fruitless troubleshooting below, I am even more disheartened. Clearly there's a fundamental incompatibility with this version of Premiere and this computer setup. Bummer.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 22, 2023

    Hi @default5b8lspejca41,

    I read your case. Is it possible to get more info about your media and workflow? I hope the community can assist.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    K
    KonaLyman
    Participating Frequently
    May 10, 2023

    YES Im sick of this.!!! Been going on OVER 6 MONTHS!! Waveform disappears at random. Audio dropout at random. The same clip inside 3 different sequences, different projects. Clean Cache from C: drive. Reset preferences. Change project. Reveret back to older versions. I go to "software" and to "GPU". Nothing helps. I've asked tech support to help but zero response.  No wonder the mass exodus to DaVinci!!

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      May 10, 2023

      Hi lymanm,

      I read your note and am concerned about the experience you are having. While I'm not seeing your issue, I can understand how irritating the issue might be. Feel free to PM me a link to this file and I can take a look at it for an honest evaluation. I hope I can assist.

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        K
        KonaLyman
        Participating Frequently
        May 16, 2023

        Hi Kevin - It's hapenning again as we speak. Yesterday the project ran fine. Today, audio dropouts every 3 seconds. Audio comes back after stop/start of timeline playback. I stop / start every 23 seconds.

        thank you , Lyman

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        March 7, 2023

        Hi Spacecadet1968,
        Thanks for the message. My name is Kevin, one of the community managers here. I was looking at your case and I believe that you're having trouble with an .mp3 file in the timeline causing audio dropouts. Is that right? If so, let's look at that issue first. As a simple troubleshooting step, duplicate the source file. Then change the extension to .wav and reimport it. You can also export a .wav directly from Audition. Either way, after trying these things, report back with the results. I hope we can assist.

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        S
        Spacecadet19682925257Author
        Known Participant
        March 7, 2023

        Hi Kevin,

        Thanks for replying. I've done as you suggested, exported the .mp3 as a .wav file, and deleted the .mp3 from track 2.

         

        Before I reimported the .wav file, I played back the video. The audio dropout is coming from Audio Track 1, the audio track that was recorded with the video.

         

        I've included a screenshot for reference. I've also included a screenshot of the properties from the video and audio track I shot.

         

        Thanks,

        Michael

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        March 7, 2023

        Thanks for the reply. Which camera shot this footage? That may help us figure out what's going on. I hope we can help.

         

        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        Ishan Y
        Community Manager
        Ishan YCommunity Manager
        Community Manager
        March 7, 2023

        Hey Michael,

        Welcome to the community! Sorry to hear about this. Could you let us know if you're experiencing this issue with a specific file type? Please share your source file properties (Project Panel > Right-click on source file > Properties). We're here to help.

         

        Thanks,

        Ishan

        S
        Spacecadet19682925257Author
        Known Participant
        March 7, 2023

        Hi Ishan,

         

        Here screenshots of the two files in this project:

        Video-audio is the video we shot and its accompannying audio. It's an .mp4, 4K.

        Music_bed is the secondary audio. Ait's an .mp3.

         

        Thanks,

        Michael

         

         

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