Audio error

Hi,

Sorry for the poor experience. Please check this article on how to roll back your Premiere Pro version: https://adobe.ly/3T6jHY4;

Thanks,

Ishan

Please tag me (@) in your replies so that it notifies me and helps me respond promptly.

Hi Adobe Community,

I’m having trouble with .MTS files in Adobe Premiere Pro. The video imports correctly, but the audio is just loud static noise or high-pitched sounds.

Here are the details:

• File type: .MTS (AVCHD from Sony Handycam) 
• Import method: I tried File > Import and drag & drop 
• Audio format: AC-3 (I think) 
• Premiere Pro version: 25.3
• OS : Windows 11 
• Media plays fine in VLC, but Premiere doesn’t import the audio properly.

I’ve tried:

✔ Clearing media cache 

✔ Changing audio channels (Mono/Adaptive) 

✔ Using Media Browser (still same issue) 

✔ Converting files works, but I want to use original format if possible

Can anyone help fix this without converting?

Thanks in advance!