Skip to main content
Correct answer Sumeet_Kumar_Choubey

Hi audiovisual_4172,

This issue has been addressed in the most recent version of Premiere Pro (v25.4), available through the Creative Cloud Desktop app.

 

Thanks,
Sumeet

3 replies

S
Community Manager
Sumeet_Kumar_ChoubeyCommunity ManagerCorrect answer
Community Manager
August 20, 2025

Hi audiovisual_4172,

This issue has been addressed in the most recent version of Premiere Pro (v25.4), available through the Creative Cloud Desktop app.

 

Thanks,
Sumeet

Ishan Y
Ishan Y
Inspiring
June 24, 2025

Hi,

Sorry for the poor experience. Please check this article on how to roll back your Premiere Pro version: https://adobe.ly/3T6jHY4;

 

Thanks,

Ishan

Please tag me (@) in your replies so that it notifies me and helps me respond promptly.
A
audiovisual_4172Author
Participant
June 24, 2025

Hi Adobe Community,

 

I’m having trouble with .MTS files in Adobe Premiere Pro. The video imports correctly, but the audio is just loud static noise or high-pitched sounds.

 

Here are the details:

 

  • File type: .MTS (AVCHD from Sony Handycam) 
  • Import method: I tried File > Import and drag & drop 
  • Audio format: AC-3 (I think) 
  • Premiere Pro version: 25.3
  • OS : Windows 11 
  • Media plays fine in VLC, but Premiere doesn’t import the audio properly.

 

I’ve tried:

✔ Clearing media cache 

✔ Changing audio channels (Mono/Adaptive) 

✔ Using Media Browser (still same issue) 

✔ Converting files works, but I want to use original format if possible

 

Can anyone help fix this without converting?

 

Thanks in advance!

Averdahl
Community Expert
AverdahlCommunity Expert
Community Expert
June 24, 2025

Downgrade to Premiere Pro 25.2 will fix it.

 

Many people has the same problem and Adobe is aware of it but has not released any fix yet, but downgrading from 25.3 to 25.2 seems to work. I would delete all media cahce files and the media cahce database when downgrading.

 

quote

Can anyone help fix this without converting?


By @audiovisual_4172

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices