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michaelr87820740
michaelr87820740
Participant
January 22, 2018
Answered

Audio Import Issues in Premiere

  • January 22, 2018
  • 2 replies
  • 746 views

Hi all, I have spent the day trying to solve the audio issues with Premiere (no Dolby encoder compatibility, so no audio in video files). I see that many, many others have had this same issue, but I haven't seen a solution that's worked for me out there. Hoping someone from Adobe has seen this issue enough that they would be able to help out with troubleshooting. I'm out of ideas on this one...

-Using Windows 7 and can't update via company policy.
-Re-installed Premiere Pro 7, as I had no issues before with it, but having them now.
-All MTS video files work well in Windows Media Player, etc., but audio will not import into Premiere.
-Have tried converting files with the Abode Media Encoder, which works, but when imported into Premiere, the audio files shows, but still does not work, despite adjusting the volume bar on the clip.

Hoping someone out there might know a good solution!

Thanks,

Mike 

This topic has been closed for replies.
Correct answer MASI_TechSupport

I'd like to jump in and help clarify this. Minnetonka's SurCode for Dolby Digital Encoder is a Dolby Digital/ Dolby Digital Plus encoder only. To bring Dolby decoding support back to the Adobe Platform, the only solution is to update to Windows 8.1, Windows 10, or macOS 10.11 or higher. Here is a link to the official recommendation from Adobe: Adobe Creative Cloud apps use native OS support for Dolby

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 23, 2018

Adobe removed Dolby support in programs due to licensing... if you must remain on Win7, you'll need to buy Dolby... I think one of these LONG message threads had information about buying Dolby

https://forums.adobe.com/thread/2396890 and https://forums.adobe.com/thread/2413891

michaelr87820740
michaelr87820740Author
Participant
January 29, 2018

Many thanks! This tip led me to Minnetonka, the company that sells the software for $295. Adobe also confirmed that this is the appropriate seller for the software. It looks like there is no other way than to upgrade my computer to Windows10, which will be a process for me to get approvals on, but looks like the only way. Thanks for jumping in so quick to help out.

MASI_TechSupport
MASI_TechSupportCorrect answer
Inspiring
January 31, 2018

I'd like to jump in and help clarify this. Minnetonka's SurCode for Dolby Digital Encoder is a Dolby Digital/ Dolby Digital Plus encoder only. To bring Dolby decoding support back to the Adobe Platform, the only solution is to update to Windows 8.1, Windows 10, or macOS 10.11 or higher. Here is a link to the official recommendation from Adobe: Adobe Creative Cloud apps use native OS support for Dolby

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    January 23, 2018

    This is the Premiere Elements forum.  Admin will switch it over there.

    Ussnorway7605025
    Ussnorway7605025
    Legend
    January 23, 2018

    moved to pro forum

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