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alycatphotos
alycatphotos
Participant
June 17, 2020
Question

Audio issues with imported mts files

  • June 17, 2020
  • 2 replies
  • 422 views

Hey everyone.

 

I am new to Premiere Pro CC after upgrading my computer (a new macbook pro). I have been working on an on going project in Premiere CS6 and transfered everything to my new computer. I have never had a problem importing and editing mts files before. But for some reason, when I import them to CC, I am only getting the video not the audio. I do basic editing and have limited knowledge. So I messaged a friend who is a professional videographer. When I described what was happening, it wasn't an issue he had ever run into and he uses mts files all the time. I have imported mp4 files and both the video and audio play fine. I have uninstalled and reinstalled premiere. I tried getting help from adobe tech support and it ended an hour later with the guy sending me an article that had nothing to do with my issue. 

 

Any help would be greatly appreicate!

 

Thanks,

Alyson

    This topic has been closed for replies.

    2 replies

    Wilder.Bolaños
    Community Expert
    Wilder.BolañosCommunity Expert
    Community Expert
    June 18, 2020

    Hello,

     

    You already tried this

    https://helpx.adobe.com/premiere-pro/kb/troubleshoot-MTS-files.html

     

    Cheers,

    WbolanosCo
      alycatphotos
      alycatphotosAuthor
      Participant
      June 18, 2020

      Thanks! I am reading through this now and trouble shooting. I think it is something to do with the computer actually. My husband uses Imovie for his job and the MTS files don't load the audio in that program either.

        M
        Michael Grenadier
        Legend
        June 18, 2020

        mts files are not an ideal format for editing.  You might try converting to a better format.  

          alycatphotos
          alycatphotosAuthor
          Participant
          June 18, 2020

          Thanks. Agreed, but that is what my client gave me. So have to figure out a way to work with it. I was able to use Handbreak to convert the files and that works. The audio plays. For some reason Media Encoder doesn't.

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