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Chet Hedden
Known Participant
August 7, 2022
Question

Audio missing from imported MP4 file in Premiere Pro 6

  • August 7, 2022
  • 4 replies
  • 3131 views

That's all I can think of to say about it.

This topic has been closed for replies.

4 replies

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.
Legend
August 17, 2022

Hi Chet,

Are you still using Windows 7 by any chance? Are you using the latest version of Windows 10? 

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
C
Chet HeddenAuthor
Known Participant
August 17, 2022

Yes. Windows 7. Is that the problem?

Harold Silva
Community Expert
Harold SilvaCommunity Expert
Community Expert
August 11, 2022

Hola, si no tenemos mas informacion del problema, es muy dificil sabar cual es el origen del problema. Quizas una scaptura de pantalla nos de una mejor referencia del problema.

Harold Silva B.
R Neil Haugen
R Neil Haugen
Legend
August 8, 2022

Without any further information, I don't have anything to offer.

 

What's the file? What made that file? And how did you import the file? Do you mean into Premiere there's no audio, or that on a sequence there's no audio?

 

And what do you mean by Premiere Pro 6? The ancient CS6 version from a decade back?

 

Neil

Everyone's mileage always varies ...
    C
    Chet HeddenAuthor
    Known Participant
    August 11, 2022

    • Without any further information, I don't have anything to offer.

      What's the file? What made that file? And how did you import the file? Do you mean into Premiere there's no audio, or that on a sequence there's no audio?

      It's an MP4 file made by VSO Blu-ray Converter Ultimate 4 from original edited in Vegas Pro 13. Audio is present when file is played with Windows Media Player, but not when imported into Premiere using FILE IMPORT.

      And what do you mean by Premiere Pro 6? The ancient CS6 version from a decade back?

      Yes.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    August 11, 2022

    Please post the MediaInfo screenshot requested in my earlier reply.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    August 8, 2022

    Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
    https://mediaarea.net/en/MediaInfo

    Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
    https://handbrake.fr/downloads.php
    Here is a tutorial:
    https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

    Shutter Encoder may also be used to convert to Constant Frame Rate:
    https://www.shutterencoder.com/en/

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