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Participant
January 24, 2024
Question

Audio normalisation effect tab crashing export directly out of PP

  • January 24, 2024
  • 1 reply
  • 214 views

Audio normalisation filter in effects tab is crashing video export on PP24.1.0 when directly exporting from PP

i have tried all the avenues to stop this happening preferences/cache/reboot/using AME/etc and nothing is working. Can someone please address this bug?

pic of error attached

MacOS Ventura 13.6.1

3.5ghz quad core intel i5

radeon pro 575 4gb

 

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1 reply

Ishan Y
Inspiring
January 24, 2024

Hey Red,

I'm sorry to hear about this. Are you using the Audio Gain window for audio normalization (press the G key)? Could you share your workflow for normalizing audio? If possible, please also share a screen recording of the issue. That will help us better understand the problem. 

 

Thanks,

Ishan

Participant
January 31, 2024

It is literally ticking the audio normalisation filter in the effects panel at export.

strangely it works on an h264 codec but if I use a broadcast standard codec like mxf it gives me the above pictured  error

Participant
January 31, 2024

Yes I do use audio gain as my method of normalising audio as I edit