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Eric Claridades
Eric Claridades
Inspiring
May 2, 2024
Answered

Audio not found at 00:00 - Win 11

  • May 2, 2024
  • 4 replies
  • 958 views

Audio drifts in and out, disappears, come back on, then repeats the cycle, this warning pops up "Audio not found at 00:00" . . . . .I've tried changing audio format, from mp3 to wav. Already updated drivers, changed audio hardware settings. Using latest version of PPRO but I've also installed the beta version - same problem. Cannot continue work, needs fix asap!

 

Win 11

Ryzen 5

RTX4070ti

 

 

This topic has been closed for replies.
Correct answer Eric Claridades

My solution: I downloaded the beta version. Worked fine.

4 replies

T
the outward spiral
Inspiring
September 24, 2024

I'm having the same issue except it's happening in the beta, not in v24.

Eric Claridades
Eric ClaridadesAuthorCorrect answer
Inspiring
August 17, 2024

My solution: I downloaded the beta version. Worked fine.

    K
    karlisspencerjones
    Participant
    August 15, 2024

    I'm having the same issue. tried to transcode them into different codecs with no luck camera audio and mics are not working either. 

    Ishan Y
    Ishan Y
    Inspiring
    August 16, 2024

    I'm sorry to hear about this. Are you using a Windows or a MacOS system? Do you see this issue with all projects and source files? Does launching Premiere Pro with plugins disabled help (https://adobe.ly/3YJOWMn;

      Ishan Y
      Ishan Y
      Inspiring
      May 8, 2024

      Hey Eric,

      What type of source files are you working with? Could you share your source file properties (Project Panel > Right-click on file > Properties). Please also let us know what device was used to record the audio. This will help us better understand the problem. 

       

      Post moved to discussions to collect more information. 

      Thanks,

      Ishan

      Eric Claridades
      Eric ClaridadesAuthor
      Inspiring
      May 11, 2024

      File Path: H:\4D SIMULATION COURSE 2024 B72\VIDS\PRODUCTION COMPOSITE\AE RENDERS\Jan 9 2024 Prod Rules 22 wo level filter.mov
      Type: QuickTime Movie
      File Size: 992.83 MB
      Image Size: 1080 x 1080
      Frame Rate: 30.00
      Source Audio Format: 48000 Hz - 16-bit - Stereo
      Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
      Total Duration: 00:00:31:01
      Pixel Aspect Ratio: 1.0
      Alpha: Premultiplied Alpha
      Color Space: Rec. 709
      Color Space Override: Off
      Input LUT: None

      M
      Michael Grenadier
      Legend
      May 11, 2024

      are any of your sources from a smart phone or screen recording?  If so the issue may be sources with a variable frame rate which can cause intermittent and unpredictable issues.


      use mediainfo to determine whether your source is variable or constant frame rate
      https://mediaarea.net/en/MediaInfo/Download
      if it's variable use handbrake to convert to constant frame rate setting the quality slider in the video panel to maximum or use shutter encoder https://www.shutterencoder.com/en/ which allows you to transcode directly to prores or other mezzanine formats, "First choose a video codec.
      Then in the "Advanced features" section check the box "Conform by:" and set your frame rate in images/seconds." from ShutterEncoders FAQ. You want to figure out what the original target frame rate of the smartphone or screen recording was and set to that in the conform dialog.

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