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yzakjoule
Inspiring
August 10, 2017
Answered

Audio Only in the beginning few seconds

  • August 10, 2017
  • 4 replies
  • 7537 views

Hey guys I'm having an issue where I import a clip and the sound only comes on the first few minutes and it gets cut off after a few minutes. When I play the clip through a media player it sounds fine. Using other editors also is fine. But the problem only happens when imported through Adobe Premiere Pro CC 2015.

The funny thing is that sometimes when I try to re-import it the sound will come out from beginning to the end without any problems. Re-importing it again will cause the problem again.

How do I fix this?

    This topic has been closed for replies.
    Correct answer yzakjoule

    Ok, Guys I sort of fixed the problem.

    I had to delete the file from the media browser and re import it. Then delete it again and reimport it

    Kept doing that multiple times until I had the full audio loaded til the end.

    o_O

    weird right?

    4 replies

    brockdman883
    brockdman883
    Participant
    May 8, 2024

    Sorry to necro, but this pops up at the top of a search for this problem. Make sure you aren't trying to play or import from a cloud drive. I just figured this out. The app tries to import or play the audio file before it can finish downloading and confuses the app.

    T
    tsu fum10291677
    Participating Frequently
    August 14, 2017

    Hi guys,

    This is so frustrating.  Premier has been known to do that all through all other versions too.  No matter how great you align your sounds, the more you add, the more premier somehow cannot handle it even when rendered at the highest settings, even after you've emptied out the media cache.

    I finished a wedding and all the editing was perfectly put together and even after putting all the editing perfectly together and making sure to empty the media cache as I even have it set up on a weekly basis to do it automatically, premier still manages to throw some audio sound off beats. WTF, that was my answer. Some might probably say, "what type of computer do you have? Maybe it is the sound card." No, it's not.  My laptop is very powerful, made for editing, made for composing music, made for 3D, VFX, and CG applications, and made for gaming. I can even edit at 4K just fine without any hiccups.  So, conclusion is - a deffect yet again within Premier's inability to handle multiple sounds all at once. SO FRUSTRATING!!!!! I feel that everything that is sound on Premier is just lacking and it has been an ongoing problem all through the Premiers.

    Adobe Techs, please fix this. When clients pay me to create something and I can't fully create it because of hiccups like this - it's beyond frustrating. 

    Y
    yzakjouleAuthorCorrect answer
    Inspiring
    August 11, 2017

    Ok, Guys I sort of fixed the problem.

    I had to delete the file from the media browser and re import it. Then delete it again and reimport it

    Kept doing that multiple times until I had the full audio loaded til the end.

    o_O

    weird right?

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    August 11, 2017

    No not weird, as said before screencapture footage (gameplay) is known to give issues.

    Convert with Handbrake first then bring it into Premiere.

    A
    Ashley7
    Legend
    August 10, 2017

    yzakjoule  wrote

    ...the problem only happens when imported through Adobe Premiere Pro CC 2015.

    What does "imported through" mean? Are you importing into CC 2017.1.2 from an old CC 2015 project? Or are you using CC2015? If you provide details, perhaps a screenshot of your timeline it might help folks offer better proactive responses.

    The following are general steps I'd suggest to a CC 2017.1.2 user...

    Jim's FAQ: Unofficial Premiere Pro Troubleshooting Guide

    Official FAQ on clearing caches: FAQ: How to clean media cache files?

    How I clear my caches: https://forums.adobe.com/thread/2353754#9683751

    How to reset your prefs: FAQ: How to reset preferences in Premiere Pro?

    I sometimes try uninstalling all CC apps, Use the Creative Cloud Cleaner Tool to solve installation problems , reinstall Pr and other apps.

    Y
    yzakjouleAuthor
    Inspiring
    August 10, 2017

    I'm using CC 2015.

    The audio from Clip "A" plays fine in a media player or other editors.

    When I import Clip "A" in Premiere Proc CC 2015. The audio only plays the first few minutes and it gets cut off (Muted/No sound). So when I'm trying to edit the clips that are past that few minutes there is no audio. This clip "A" is 30mins long. The audio only comes out only upto 5 minutes and for some reason there is no audio after that.

    This is how it looks like. There is supposed to be audio from beginning to end. But as you can see in the picture it only pulls the first few minutes of audio and then the rest is disappeared?

    Y
    yzakjouleAuthor
    Inspiring
    August 10, 2017

    Hi yzakjoule,

    Sorry for the issue with Audio. Have you tried clearing the Media cache as recommended by Ashley7? FAQ: How to clean media cache files?

    What is the exact file format of the clip? What is the source of the clip? Have you captured them using a camera or software?

    Are they captured in VFR or CFR?

    Thanks,

    Vidya.


    I've done this and this doesnt help.

    What throws me off is that if I keep deleting the media and re-import it very randomly it will be fine, meaning the full audio will be there instead of just the beginning.

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