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Participant
October 18, 2012
Answered

Audio out of sync AFTER importing

  • October 18, 2012
  • 78 replies
  • 628919 views

Hello, how are you?

I've been searching for a solution for a while, but I can't seen to find any.

The thing is... I've been capturing some gameplay footage, with files that last an hour or even more.

When I watch the files in any player (Windows Media Player, VLC, Media Player Classic) they play fine, the audio and the video seems to be on sync and OK.

But after I import to Adobe Premiere, it just gets out of sync. Even when I watch in the Source Monitor, before dragging to the timeline.

It looks like there is a problem when conforming the audio.

But even the time duration is different from the original, there is some frames or even seconds of difference inside Premiere.

And this happens with different codecs, AVI (from FRAPS), H.264 (with AAC audio and MP3)...

I've tried cleaning the cache, deleting the software and reinstalling again, converting - everything.

Some are saying this is a recurrent bug on Adobe Premiere. Isn't there any fix or something that I could do?

It's really strange that the problems only occur AFTER importing. Outside of Premiere is fine, so there is no problem with the capture, right?

I would really appreciate if someone helps me. Thanks a lot!

PS: I have Adobe Premiere Pro CS6.

Intel Core i7

12 GB RAM

GeForce GTX 580

HD 2 TB 7200RPM

Correct answer caroline_edits

We've got a tutorial here on how to fix it when working with screen recorded footage! This helps with other non-camera formats too like Zoom recordings or gameplay footage. 

78 replies

Participant
February 1, 2015

try the workaround given in this video

Its fairly simple.

How to Fix Out of Sync Imports in Adobe Premiere Pro (Mp4 video problems) - YouTube

Participant
January 28, 2015

I had the same problem as others with the audio out of sync.

I have now read 20 such posts, what worked for me was combining some information found in a couple of answer posts.

1. Download the freeware HandBrake

2. Enter the file name as the Source File (it also allows batch processing of multiple files)

3. In the Video tab, change the setting from "Variable" to "Constant". According to one post I read somewhere today, this is the chief cause of the out of sync in Premiere.

4. I left the RF setting at 20 (Nope, I have no clue what it means, but it was on another post) Also, one post said to update QF setting, but I couldn't find it.

5. Set the Container to "MP4" and then Type in your Destination file and hit - Run

6. Import into Premier and I think I told it to "Keep Existing Settings" when I imported it. The other way dropped out some audio at the end.

I hope it works for you. I would rather Adobe buy HandBrake and make it a part of their program, but for my problem importing webcam *.wmv this works.

I take no credit for the solution, I wish I had saved all the links from my searching, but alas I didn't ...Good luck.

RayJ

Participant
January 28, 2015

Yes, that's definitely a solution.  Unfortunately for us it adds one more tedious step to our workflow each week.  We'd have to go through this process 9 times for the 9 broadcasts we process each week - and given how large our files are, that would really slow us down.  We've gone back to Final Cut Pro for any Variable Bit Rate files and it handles them without any problems.  I will be (and encourage you to as well) using the request a feature form to Adobe to add the ability to import VBR files as soon as possible. I don't really see it as a feature but a necessity.

GF

Kevin-Monahan
Community Manager
Community Manager
July 5, 2015

We've gone back to Final Cut Pro for any Variable Bit Rate files and it handles them without any problems.

FCP 7? Don't you have to run them through Log and Transfer, which transcodes the files?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
December 20, 2014

My problem is a bit different, though just as irritating.  I can't believe Adobe hasn't fixed this given how long since the original post has been up here.  I capture satellite programming from a professional c-band satellite every week.  I use good old fashion Quicktime to capture 30 minute programs for later broadcast.  Our job is to capture the video from the satellite, clip the commercials at the beginning and end of the program and then export a clean version as an MPEG2 file.  Quicktime provides two capture settings: high (which provides a very large ProRes file in 16bit stereo) or medium (which provides a manageable H264 file in AAC stereo).  Both are Quicktime files. 

While I don't have sync issues with the ProRes file, the file that is captured using H264 and the AAC stereo gets pushed out of sync by just enough frames to make it necessary to fix. This is adding about 2 to 3 hours of studio time each week to our production given we have to process about a dozen of these files. Viewing the original quicklime files using the newest version of quicklime or the old Quicktime program and most other video players yields a perfectly in-sync experience; it's just when it's imported into Premier Pro CC 2014 that the sync. problem appears.  One solution that has worked is taking the master file and exporting it again as a .dv file, but this actually takes longer than fixing the sync issue within Premiere. My guess is it may be the AAC audio process that may be the problem.


We only started using Premiere a few months ago and are already re-evaluating whether we should return to FCP.  We were really like most of the Adobe apps within Creative Cloud, but we use Premiere to much to put up with such a major flaw. I do wish Adobe would monitor some of these forums; they have no idea how customer service plays a key role for future software purchases.

Robbiemclark
Participant
January 12, 2015

I just fell into this same hell.  The video slowly goes out of sync but plays perfectly in Quicktime, media player, or VLC.  Its just a video from an Iphone 5s.  Imovie doesn't have this problem!  What gives?!!!!!!  This is wasting precious, precious time in the workflow! Someone please figure this out!

cc_merchant
Inspiring
January 12, 2015

A well known limitation of Apple, that uses variable frame rates. Contact Apple to record only with constant frame rates.

Participant
November 25, 2014

Okay Tricaster users.  After YEARS of trying to find a solution that works, we've finally found one!

Instead of taking your long captured files from the Tricaster (mpeg2) after a recording, go into SpeedEdit on the Tricaster and render the file. Grab that rendered file instead.  For some reason Premiere will use the Tricaster M2p file without throwing the audio out of sync as it does with the Tricaster Mpeg2 files.

So glad we figured this out. Hope it works for all of you as well!

Cheers!

Participant
November 19, 2014

+1 for Handbreak! Very fast transcoder!

-100 for Adobe that they're not able to handle a file correctly where a simple windows media player is able to handle it correctly. This is not acceptable for such an expensive software.

Participant
November 2, 2014

It's 2014 and the problem still persists with Adobe Premiere 2014 - audio / video sync on videos over 5 minutes. Here's what I understand after spending too much time with Adobe and Apple tech support. I shoot video using the Ipad Air and MoviePro or FILMiC PRO. Bottom line is that the IPAd, Iphone and many cameras shoot in variable framerate. Premiere needs constant framerate. I have 2 choices. Use another video editor that accepts variable - SonyVegas or a free download like Lightworks. Or convert from variable to constant using Handbrake (or similar product). Handbrake allows you to convert one format to the other. Tons of video's on YouTube, I'll probably spring for SonyVegas because I have too many videos that need to be converted and once I convert with HandBrake I still have to import to Premiere to edit. Conversion takes as long as rendering so it doubles the time to edit and render videos. This is a well known issue with Premiere but Adobe likes to play dumb. They blame it on lack of processor speed, problems with the Ipad not being a professional video camera - but at the end of the day the only issue is variable versus constant framrate. Come on Adobe get your act together and accept variable frame rates.

Participant
October 3, 2014

This was exactly what I needed to straighten out footage taken on my iPad gen 2. Handbrake is awesome. thanks!

rTiGd2
Participant
August 8, 2014

The issue is clearly PP not handling variable frame rate video. I also do webcam video and even bought QT Pro for the "reference movie" but that failed (as did the strange suggestion of changing the file extension.

My workaround: Install Handbrake, transcode to a lossless video as constant bitrate and then import that.

Participant
June 26, 2014

This is not so much a fix as a workaround but it is simple. Open file in Quicktime, Save file as and select Save as ref movie. All fixed

Participant
August 18, 2014

pr1m8's solution worked perfectly!

Participant
June 1, 2014

Adding my two cents for those that might still be seeking an answer. I eventually gave up and opened the movie file in Windows Movie Maker, edited it, then saved it. Lo and behold, turns out it loses the sync issues once opened in Premiere.

So, if you're having issues with sync issues from a device, open it in WMM or iMovie, save it as a new file, then open it in Premiere.

Sorted.

tosser1232131323
Participant
September 1, 2014

If you have to open and edit in another application, why would you bother returning to Premiere? Seems like a show-stopper bug to me and I'm fast thinking of returning to Final Cut Pro