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dgresh
Participating Frequently
July 12, 2023
Question

Audio over Remote Desktop

  • July 12, 2023
  • 6 replies
  • 1075 views

I've been using Premiere for a while now over remote access software, both Chrome Remote Desktop and Jump Desktop.  This morning when I tried to log in I got no audio, even though the meters were bouncing.

 

I'm using a Blackmagic Decklink card for audio, and I tried switching between that and the default system audio (Realtek Audio).  I also restarted both machines.  All drivers are current.

When I play a QT file outside of Premier on the remote computer, I can hear the audio, but nothing once I'm inside Premiere.

Windows 11 Pro V22H2/OS Build 22621.1992, PP 23.5.0

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6 replies

D
dgreshAuthor
Participating Frequently
July 13, 2023

Well, it's working again.  I'm not sure why.  

Thanks for responding and for your help.  It is appreiated. 

M
Community Manager
mstegnerCommunity Manager
Community Manager
July 12, 2023

Is the “Blackmagic DeckLink SDI 4k audio” still show as “Not Working” on the computer?  You will probably need to fix that before you can hear anything.  

This Not Working error can mean a ton of different things, and it will be nearly impossible to trouble shoot in a forum.  But the first though you should try is setting Default Input to No Input, and if that doesn’t help rebooting the computer.

D
dgreshAuthor
Participating Frequently
July 12, 2023

Nope, no difference.

M
Community Manager
mstegnerCommunity Manager
Community Manager
July 12, 2023

“Preference>Playback>Primary Audio Device…” to Adobe Desktop Audio and see if that helps.

D
dgreshAuthor
Participating Frequently
July 12, 2023

Settings attached.  Just tried it again,and hearing system Sounds fine, but still nothing from Premiere.

    M
    Community Manager
    mstegnerCommunity Manager
    Community Manager
    July 12, 2023

    It is hard to tell exactly what is happening with out seeing how you have your preferences set up.  That said, you should double check that “Preference>Playback>Primary Audio Device…” is set to the device you want to hear.
    That dropdown routes all of Premiere’s audio, so if you have a device selected in there, the audio will go out that device, even overriding the setting you have in “Preferences>Audio Hardware…”

    If you want to post screen shots of those two preferences I can try to help.

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