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Audio pieces missing after rendering

Forum|Forum|4 years ago
September 16, 2021
7 replies
8902 views

Dear Community, in Premiere version 15.4.1 I have a perfectly good audio in the preview and while editing the video, but not when rendering the video out.

Every time I render the Video, the audio of a few video clips is missing at random places. It is never the same audio piece that is missing. Sometimes after rendering the same video, a specific video clip has audio and the next time it doesn’t.

Strangely enough, this only applies to one soundtrack. I can still hear mp3s on the other audio track. If I change the audio of the video to another track, I have the same problem there.

The error cannot be cleared by copying it into a new sequence / project. It also happens at different rendering settings.

Any ideas?

This topic has been closed for replies.

Correct answer Bukenya256877248bd6

Hallo there, this issue has been bothering my mind for a while, I had thought of exporting audio alone and video and then combining them after but that was a long process. What I found as a working solution came after I tried to use a different machine to export and all the sound cam out fine. then I went back to my machine and did the export but without sending it to Media Encorder. That's it.

Simply export using Premiere.

B

Bukenya256877248bd6Correct answer

Participant

Hallo there, this issue has been bothering my mind for a while, I had thought of exporting audio alone and video and then combining them after but that was a long process. What I found as a working solution came after I tried to use a different machine to export and all the sound cam out fine. then I went back to my machine and did the export but without sending it to Media Encorder. That's it.

Simply export using Premiere.

T

Tpatana

Participating Frequently

I'm hitting the same problem. I guess cell phone files are not preferred for Premiere. Really annoying, and not planning to convert all the videos to another format to fix this. Adobe should fix Premiere instead.

bellevue scott

Inspiring

I'm getting tons of audio drops while previewing a video I'm working on. The audio is there, but as I listen, it will cut out for a few seconds here and there randomly. If I stop and go back, it plays fine, but then later on in new places it drops audio again.

the audio and video are mov files from a Fuji GFX-100. Even with the entire video pre rendered, I'm getting random audio drops everywhere. It's super annoying. Not sure if this happens after rend or not.... still checking.

Adobe Premier 24.0.0, Mac Ventura 13.4, Macbook Pro, Apple M1 Max, 64GB of RAM, with no other apps open.

M

Michael Grenadier

Legend

what are your sequence settings for the audio and what are your source audio properties? If at all possible, make sure they match and avoid sources with compressed audio. If you need help with this post back...

bellevue scott

Inspiring

Source Audio Format: 48000 Hz - 16-bit - Stereo Project Audio Format: 48000 Hz - 32 bit floating point - Stereo

I can't see anywehre that the settings are different. They're both at 48000 Hz.

All the audio is off of a Fuji GFX-100 camera. I've been doing a fair bit of editing lately and this just started happening, but nothing has changed in the file formats I'm using.

S

Stan254116261oe9

Participating Frequently

I'm currently using build 62 of Premiere Pro CC and have provided all the necessary information about my setup to Adobe. It's imperative that Adobe addresses this issue promptly; it's astonishing how much time we've spent dealing with it. And, as you can see, you're not alone in facing this challenge.

As for my personal workaround, I've discovered that before rendering a film (ranging from 5 minutes to two hours), creating a new sequence is effective. I select all the clips in the memory with Ctrl + A then Ctrl + C, then switch to the new, empty sequence and paste (Ctrl + V) all the clips there. When I render this newly created sequence without any modifications, the audio issues miraculously disappear.

However, it's important to note that this can't be the permanent solution. Adobe Premiere Pro has generated such a level of mistrust that I feel compelled to meticulously scrutinize each rendering for audio defects. I can confidently say that the issue is not related to my hardware; it seems to be embedded in the description file of the sequence itself. It's high time for Adobe to take action!

Daragho

Participating Frequently

Thanks Stan.

I

Iulian252310804w04

Participant

It's been a while since I posted, but I remember changing the export settings fixed it at that point. I hope it helps, though I don't remember exactly how I did it. Sorry.

Daragho

Participating Frequently

Has anyone found an actual fix for this? I'm on the most recent version of Premiere Pro, and I've tried it on the most recent Beta. This is a real time-waster. I'd appreciate any help.

M

Michael Grenadier

Legend

Never easy to troubleshoot premiere problems from a distance so please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and if you have any 3rd party plugins installed for Premiere... Also, sequence settings and clip properties can also help. Although you can throw almost any format into premiere, some formats can be problematic, particularly on an underpowered system. If you have any questions about how to provide this information, please post back

Daragho

Participating Frequently

Hey,

Thanks for posting Michael. Below are the details.

Processor - 3.8 GHz 8-Core Intel Core i7

Graphics - AMD Radeon Pro 5500 XT 8 GB

Memory 16 GB 2667 MHz DDR4

No third-party plugins for Premiere Pro.

I back-installed Premiere Pro 23.5 the other day (as I had read somewhere that it was a version that was not experiencing this issue. I had 24.0 when the issue started).
I’ve also tried the latest Beta (I can’t think of its name).

Effectively, I’m working on long videos at the moment (the most recent is one hour and 5 minutes). It all looks great in the edit. Audio levels are good, and the whole lot is viewable. But then, when it comes to the rendered video, audio is missing in random parts, and when looking back at those parts, the video freezes (the timer keeps going), and then everything takes off again 20 seconds down the line.
The strange thing is, when I go to render again, the same thing happens, but in different spots!
I hope that helps!

S

Stan254116261oe9

Participating Frequently

I have the exact same issue with v22.0. For me it seems that the audio drops at volume keys.
Is it a memory issue? Would be great if this is fixed asap.
As a work around I have to render the final video about 3 times and then cut the correct audio from one video into the audio gap of another video. It's very annoying.

M

Michael Grenadier

Legend

first, is this an issue that first occured when you updated to 22.0? Any reason you haven't updated to 22.5? Not that I'm recommending that as updates can cause issues, but always a good question to ask when trying to troubleshoot from a distance..

Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and your source properties and sequence settings (codec and sampling rate). First step is to make sure that audio is uncompressed (either aiff or wav) and that the sampling rates all match and are a minimum of 44.1k 16 bit.

If any of your source material is from a smartphone or screen recording, the problem may be caused by variable frame rates. Here's how to confirm the diagnosis and fix it

use mediainfo to determine whether your source is variable or constant frame rate
https://mediaarea.net/en/MediaInfo/Download
if it's variable use handbrake to convert to constant frame rate setting the quality slider in the video panel to maximum
https://handbrake.fr
and here's a tutorial on how to use handbrake
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Please approach this in a systematic fashion and let us know if any of this helps...

S

Stan254116261oe9

Participating Frequently

Thank you for this fast answer! OK, I did some research. My WS has a AMD Ryzen 9 16-Core Processor. 32 GB RAM, Windows11, NVIDIA GeForce RTX 3060. For the actual project I'm using 4K files from iPhone (.mov and .mp4 mixed) only. I had no problems with this footage setup until v22.0. For testing I set the output parameters to 'match source' (and I tried also Vimeo and YouTube 4K and 2K setups). In a 20 minutes video output I get around 12 - 15 gaps (audio from one of the 3 tracks is cut off for the time until it hits an other audio key) in the audio output. After having updated to v22.5 I have around 2-3 gaps left. My footage consists of dozens of clips. Do you really think that I have to convert all these files prior to be able to use them in Premiere Pro? Files, that were ok in versions prior to v22.0? I never had an issue with iPhone video files before (in the audio section).

caroline_edits

Community Manager

Hey Lars –

Could you let us know what type of clips you're editing? Are these .mp3s that you downloaded from somewhere? Sometimes files that are pulled from Youtube show weird behavior in Premiere, that's why I ask.

Let us know

Caroline

L

Lars5F99Author

Participant

Hello Caroline,

it is material from my GoPro Black9. What I have tried so far:

I made sure that all my hardware drivers are updated
I verified that the sound is played correctly before exporting
Removed all audio effects and transitions and used a single audio track
I created a fresh audio track and duplicated the audio clips into this new track
I've tried uninstalling and re-installing Premiere
I've tried installing an older version (15 & 15.1), older Versions than 15 cannot open the project
I copied the clips and pasted them into a new sequence
I exported the video (H.265) and put it back into Premiere in order to remove the parts that had no audio and exported it again. The final video had missing audio at random places that were new.
Change Audio output von 48HZ auf 44100 HZ
rendered direct with the Premiere and not using the Media Encoder
in Premiere: export through "Software Only" / export with Hardware encoding unchecked (trying as we speaks, take 32hours instead of 30 minutes)
in Media Encoder (ME): export it through “Mercury Playback Engine –Software only” / export with “Mercury Playback Engine GPU-CUDA”

thanks for any idea to fix this issue. It is getting so frustrating!

M

Michael Grenadier

Legend

try transcoding your sources to an all i-frame format like prores. relinking should be pretty straightforward. mpeg video is not ideal as a source for editing. It usually works... but not always

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