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flbreen9380904
Inspiring
April 18, 2018
Answered

Audio Problem: playhead moves and the video plays but there is no sound

  • April 18, 2018
  • 1 reply
  • 335 views

Often I have been editing a video and the audio shuts down. I start to play the video and the scrubber moves and the video plays but there is no sound. The fix I found is to toggle on and off the Solo button on one of the audio tracks and the sound works fine.

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hi flbreen,

    It's a known issue. We have a fix in place for an upcoming version, however, please leave your feedback here: random audio layers are muted (without mute button activated) since last 04/2018 update! – Adobe video & audio apps

    Sorry for the problem.

    Thanks,
    Kevin

    1 reply

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    May 23, 2018

    Hi flbreen,

    It's a known issue. We have a fix in place for an upcoming version, however, please leave your feedback here: random audio layers are muted (without mute button activated) since last 04/2018 update! – Adobe video & audio apps

    Sorry for the problem.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio