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Participant
September 17, 2017
Answered

Audio problem Premiere Pro .mp4 files - low quality audio

  • September 17, 2017
  • 3 replies
  • 1556 views

Hello,

I have some issues with playing .mp4 files in PP. I know PP doesn't really like .mp4 files with audio not loading etc.

I have made some screen recordings and the output file is saved in .mp4 format. It plays without problem in the W10 Media Player (the audio is sharp and clear). It sound the same way it sounded at the time of the recording. However, once I play it in PP or VLC, the quality of the sound drops. It sounds echo-ish, muffled or as if it has been compressed to a lower quality.

I already tried deleting the cache and peak maps.

Converting the audio files to .wav through audition (sounds crappy in audition too btw).

Importing the file as a new sequence instead of drag and dropping.

With no results.

I can't figure out where to look at for a solution. Is it my PP and VLC player or vice versa? Do I need to upscale my audio to get it to the quality I get from playing it in the W10 Media Player? Sounds unlogical to me but maybe I'm wrong.

This is the info that I get in PP

Type: MPEG Movie

File Size: 3,57 GB

Image Size: 1920 x 1080

Frame Rate: 60,00

Source Audio Format: 48000 Hz - compressed - Mono

Project Audio Format: 48000 Hz - 32 bit floating point - Mono

Total Duration: 00:12:43:22

Pixel Aspect Ratio: 1,0

VR Projection: None

Thank you in advance,

This topic has been closed for replies.
Correct answer Rednaxelak

So, after searching and reading, I think I found the solution.

It was not my recording software or PP but... it's W10 or rather the audio enhancement in W10. Even though nothing is selected it still causes a problem. Disabling audio enhancements solved the issue for me. Audio recordings now all sound the same.

3 replies

RednaxelakAuthorCorrect answer
Participant
October 20, 2017

So, after searching and reading, I think I found the solution.

It was not my recording software or PP but... it's W10 or rather the audio enhancement in W10. Even though nothing is selected it still causes a problem. Disabling audio enhancements solved the issue for me. Audio recordings now all sound the same.

Legend
September 17, 2017

I recommend using a hardware recorder for all screen recordings you intend to edit.  They tend to work pretty flawlessly.

Ann Bens
Community Expert
Community Expert
September 17, 2017

If the problem is in PP and VLC you need to look at the source: your gameplay.

Participant
September 18, 2017

Thank you for the suggestions. However, what could be causing the problem since the audio is clear if played in the windows media player?

Participant
September 19, 2017

Could you Dropbox a short clip so we could have a listen.


Hello, here is the link to the file.

Dropbox - 2017-09-19 20-04-25.mp4

It is just sound but for me the difference in quality between PP and W10 player is clear.

Thank you