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Participant
August 3, 2026
Answered

audio sync feature does not work.

After placing my video and audio files in the sequence, the software fails to sync audio as expected. When I press “synchronize,” the dialog box goes away and it’s as if I didn’t press it at all. There is no error message or even an attempt to sync. It just doesn’t. I am going to install an older version of premiere to see if that fixes it.  

AJNickellCorrect answer
Participant
August 5, 2026

I would but the problem was user error. I upgraded my computer, downloaded premiere, and forgot to click “audio track channel” instead of “clip start”. It’s been on the former option for so many years on my other computer, I forgot I ever needed to select it in the first place! 

2 replies

Community Expert
August 4, 2026

Can you also share the current version of Premiere that you’re using and a screenshot of your timeline?

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AJNickellAuthorCorrect answer
Participant
August 5, 2026

I would but the problem was user error. I upgraded my computer, downloaded premiere, and forgot to click “audio track channel” instead of “clip start”. It’s been on the former option for so many years on my other computer, I forgot I ever needed to select it in the first place! 

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