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Serbeks
Participant
February 25, 2026
Question

Audio WAV

  • February 25, 2026
  • 1 reply
  • 16 views

I found an issue with the latest update of Premiere pro.

The WAV Files doesn’t seems to play correctly, everytime this happen, I have to restart the application. 

I’m uploading a recording.

 

I’m in a new Macbook pro m4, with a fresh installation of Adobe Cloud, so it’s not a Hardware issue.

    1 reply

    Community Expert
    February 26, 2026

    Does the file play correctly outside of Premiere?

     

    If it does, this can sometimes be caused by corrupt metadata in the file, or corrupt media cache files.

     

    You can try the following:

     

    1. Delete the Media Cache

    • Close your project.

    • Go to Premiere Pro > Settings > Media Cache.

    • Click Delete.

    • Select Delete all Media Cache Files, then click OK.

    Premiere will restart. When you reopen your project, the cache files will rebuild. Check if the WAV plays correctly after that.

     

    If the issue continues:

     

    2. Create a new version of the file in Audition

    • Open Adobe Audition.

    • Go to File > Open and open the WAV file.

    • Press the spacebar to play it. Does it sound correct?

     

    If it does:

    • Go to File > Save As.

    • Untick Include markers and other metadata.

    • Save the file.

    • Import this new version into Premiere and test it.

     

    This can remove problematic metadata that may be affecting playback.

    Serbeks
    SerbeksAuthor
    Participant
    February 26, 2026

    Hey,

    Thanks for the advice, but unfortunately this doesn’t work.

    As I said, the machine is new—I don’t even have a cache fill yet. The WAV file plays correctly outside Premiere, and it happens with every WAV file. The other versions of Premiere before the update to .26 played the WAVs correctly, so it seems to be a problem with the .26 version.