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emam-dev
Inspiring
March 18, 2022
Answered

Audio waveforms not showing when opening project using API call

  • March 18, 2022
  • 2 replies
  • 1551 views

Hi

 

When we use the API call app.openDocument() to open the premiere project, audio waveforms are not showing up in Premiere Pro. Same project when we open from local disc manually, it's showing the waveforms. Could you please suggest, how this can be resolved?

 

    Correct answer Bruce Bullis

    Can you please give an update this is a problem that still exists?


    Confirmed: The provided project opens with waveforms, when opened via app.openDocument(), in the current beta (23.1x48).

    2 replies

    bbb_999
    Community Manager
    bbb_999Community Manager
    Community Manager
    March 18, 2022

    Bizarre. 

    What PPro version? What OS? 
    Can you send me a .prproj (with media), that reliably reproduces this behavior?

    Confirming: PPro Preferences --> Audio --> Automatic audio waveform generation is on, yes?

    E
    emam-devAuthor
    Inspiring
    March 18, 2022

    Hi Bruce,
    Thank you for the quick response, we are working on a sample project to share with you. Will come back to you as soon as possible.
    Premiere pro version:22.2.0

    Happening in both MAC and Windows

    PPro Preferences --> Audio --> Automatic audio waveform generation is on -Yes.

    Thanks

    L
    Ldoggs
    Participating Frequently
    March 28, 2022

    Here is a link to the project. Let me know if you need any more info:

     

    298355 - Santora's Real Estate - SantorasRE_30_0222

    https://my.syncplicity.com/share/nknwvzglq81d2td/%20Santora's%20Real%20Estate%20-%20SantorasRE_30_0222%20-%201342994

    pw: eMAM2022

    Joëlle Bh
    Community Expert
    Joëlle BhCommunity Expert
    Community Expert
    March 18, 2022

    Hello,

    I wonder if clearing your preferences and trashing your media cache would help. There may be something left over in those files that isn't supposed to be there. Preferences: FAQ: How to reset (trash) preferences in Premiere Pro? Media Cache: FAQ: How to clean (delete or trash) media cache files? Let me know if this works!

    E
    emam-devAuthor
    Inspiring
    March 18, 2022

    Hi
    Thank you for the suggestions. We have tried the same, but still no waveforms when we open the project using API from our HTML5 panel. If we open it second time manully waveforms are coming. 
    We can see peack files are getting created in both occations, but for some reason, first time waveforms are not showing up in premiere.

    Thanks

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