Auto Transcribe causes computer shut down

@Devon Jones,

As I indicated in another post in this thread, we're not getting any followup from users affected by this. It makes it hard to pin down.

I agree: abrupt shutdowns should not happen. I"m assuming you are getting no Adobe crash report pop-up.

What version of PR? What OS?

@Trent Happel Can we get some help on where Devon can look for crash log files?

Stan

Yep. Same. Just shuts off for no reason. THis never happened before and it shouldn't matter if my clip is 2 minutes long or 24 hours long. The program should NOT just shut down the entire computer for seemingly no reason. This needs to be fixed fast!

@trentfinlay,

It is a very odd problem if it is not hardware/overheating or similar. And it is not being reported often.

Let us know what you find. None of the other posters in this thread answered follow-up questions, and we don't know if they found a hardware cause or some other problem.

What OS? What version of PR?

Stan

I have also been having seemingly random power cuts for no discernible reason. I tried reinstalling my OS as a last resort and it happened again today. This time, it was with a new sequence of a 2 hour interview in 4k. The literal only other "edit" done was resize the 4k footage to fit into 1080. And then I transcribed the sequence. It got 75% done and shut off. Googled that and it brought me to this thread. I am going to do some more testing to see if I can replicate it, but hopefully you have just helped me identify the issue!  

Stephen,

What version of PR are you running?

Is this a long sequence you are transcribing? How long?

You are using the option where you tell PR to transcribe and then create captions in one step. Try just creating a static transcript first. Does that help?

Does this happen every time or only sometimes?

The Windows automatic restart on crash is a Windows setting. A number of years ago, I had a similar problem and realized I needed to turn that off in order to troubleshoot what proved to be a PC issue.

Stan

Yes, same problem here. I clicked on "Create captions from transcript" from Caption panel, caption dialogue box popped up, selected <subtitle default>, Language <English>, Speaker labeling <No, don't separate speaker>, Audio analysis <Audio on Track>. Once I clicked <Trascribe & create captions> to go ahead, PC just went off straight, black screen instantly and restarted.

Same problem here

I have the same problem.. straight up turns my computer off instantly. 

Are there any updates on this situation? I find myself with the same problem, when I start the auto-transcribe sequence my PC just powers off and automatically turns back on. My PC does a full restart or power cycle. 

I would suspect overheating or some similar issue. Look in the windows logs.

Does it do an auto restart? Or just turns off? There's a setting to get more info; I don't recall what it is.

Stan