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James Edmunds
Known Participant
June 19, 2014
Answered

Autosave to Creative Cloud

  • June 19, 2014
  • 46 replies
  • 50795 views

I cannot add autosave to Creative Cloud 2014, get an error message when checking the box on preferences Auto Save - "Savie backup project to Creative Cloud."

Error message:

"Saving backup projects to Creative Cloud requires a Creative Cloud Files directory. Please install the Creative Cloud desktop application on your computer to enable this feature."

Choice to use Creative Cloud then greys out.

However,  I do in fact have Creative Cloud installed on computer and do in fact have a Creative Cloud Files directory.


Thanks in advance for any help you can provide.


-James Edmunds

New Iberia, LA


[Please choose only a short description for the thread title.]

Message was edited by: Jim Simon

    This topic has been closed for replies.
    Correct answer SK321

    The workaround of creating a folder for each project in my Creative Cloud Files folder, then using that folder as the autosave folder for the project I'm working on, is currently working for me.  It would be nice if they could get the integrated CC autosave fixed once and for all, though.

    46 replies

    Show previous replies
    P
    pedrokniggearg
    Participant
    January 4, 2015

    I had the same problem. I just change default folder in Cloud aplication settings to another location, open Adobe Premiere, and then let me activate the option. Hope works for you.

    J
    joel6
    Participant
    December 16, 2014

    I am having the same issue. Moved my creative cloud directory off my SSD since there was no need for it to be there and since then Premiere Pro won't autosave anymore. I have After Effects' autosave set to my creative cloud directory off the HDD, but it's so odd to me that ppro doesn't allow you to choose a custom directory. Blows my mind! Please, Adobe, fix this issue, by either allowing PPro to manually set an autosave location or to follow CC's new directory!

    jstrawn
    jstrawn
    Legend
    December 17, 2014

    You can set the location for autosave here:

    File > Project Settings > Scratch Disks tab > Project auto save pulldown/browse

    Also you can save a backup copy of your project to your Creative Cloud files by checking on that option in Preferences > Auto Save

    platypusrex256
    platypusrex256
    Known Participant
    August 20, 2015

    We need an updated solution for 2015!

    What I don't understand is... when the error message pops up, why doesn't the program offer any solutions? Sure beats coming here and bothering support for information that the product should just provide?

    P
    Peter_Elements
    Known Participant
    October 11, 2014

    The same problem is still happening in the new version.

    jstrawn
    jstrawn
    Legend
    August 7, 2014

    If you see the string:

    "Saving backup projects to Creative Cloud requires a Creative Cloud Files directory. Please install the Creative Cloud desktop application on your computer to enable this feature."

    and then the 'auto save backup' option does not get checked, that's usually because file syncing is not enabled in the CC desktop app, or you're not logged into the cc app at all. So that's the first thing to check. There are case where pressing 'Start Syncing' does not turn ON syncing in the CC App, and I'm looking into why/when that happens now and will log a bug as needed.

    jstrawn
    jstrawn
    Legend
    August 7, 2014

    If, like me, you were having a problem turning on syncing at all from the CC app, this is a known bug effecting a small number of users. A help article exists; but, the short of it is:

    Workaround provided to customers

    MAC

    1. Quit the Creative Cloud desktop application.

    2. In Terminal, copy and paste this command:

    rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

    3. Launch the Creative Cloud desktop application and start syncing.

    WINDOWS

    1. Quit the Creative Cloud desktop application.

    2. Open the Start menu, and type 'cmd' in the search box, then enter to start a command prompt.

    3. Copy and paste this command at the command prompt:

    del %APPDATA%\Adobe\CoreSync\options.tix

    4. Launch the Creative Cloud desktop application and start syncing.


    I realize that won't fix everyone's problems, but it did mine, and hopefully will others.

      FocusPulling.com
      FocusPulling.com
      Known Participant
      October 11, 2014

      jstrawn wrote:

      If, like me, you were having a problem turning on syncing at all from the CC app, this is a known bug effecting a small number of users. A help article exists; but, the short of it is:

      Workaround provided to customers

      MAC

      1. Quit the Creative Cloud desktop application.

      2. In Terminal, copy and paste this command:

      rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

      3. Launch the Creative Cloud desktop application and start syncing.

      WINDOWS

      1. Quit the Creative Cloud desktop application.

      2. Open the Start menu, and type 'cmd' in the search box, then enter to start a command prompt.

      3. Copy and paste this command at the command prompt:

      del %APPDATA%\Adobe\CoreSync\options.tix

      4. Launch the Creative Cloud desktop application and start syncing.


      I realize that won't fix everyone's problems, but it did mine, and hopefully will others.

      That absolutely does nothing to solve the problem.  The bug remains totally unfixable until Adobe takes (overdue) action.

      jfn_nyc
      jfn_nyc
      Known Participant
      August 6, 2014

      I Am also having this issue, and have followed all if the steps 

      I
      ImageDesign704
      Inspiring
      August 6, 2014

      I am having the same issue. I did change the location of the shared directory through the desktop app. All files there sync correctly. I get the same error message as above when I try to check the box. Using Win 7

      SK321
      SK321
      Inspiring
      August 5, 2014

      I'm having the same problem.  I have the Creative Cloud Desktop App installed and syncing files, but if I try to check the box in the Auto Save preferences in Premiere it gives me the same error.  I guess I'll do Ann's suggestion to set the Auto Save directory to the Creative Cloud Files folder until this issue is fixed.

      J
      James EdmundsAuthor
      Known Participant
      August 5, 2014

      I did that for a time - simply had the autosave made to a folder withing the CC folder - but it would occasionally hang up on saves of big projects, if there was any latency at all in the Internet connection.

      G
      GrantRMason
      Participant
      August 2, 2014

      Hi - I have precisely the same issue, FYI.

      Grant

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      August 2, 2014

      Actually it does work. W8.

      Set scratch disk Auto Save to the directory as stated in the CCapp.

      I think the checkbox in the Preferences does not work.

      A
      AlaskanNomadProductions
      Inspiring
      August 1, 2014

      I'm also having this problem. Like everyone here, I have installed the app and use the CC sync to upload/download files all the time... but for some reason PP refuses to find it. 

      Any solutions?  Or is it just a bug and we have to keep our fingers crossed for the next update?

      J
      James EdmundsAuthor
      Known Participant
      June 28, 2014

      I have Premiere Pro and Creative Cloud (with file syncing) installed on both my Win 8.1 desktop and my MacBook Air.

      On the MacBook Air, I was able to get Auto Save to Creative Cloud working with no trouble, all as expected, following the simple directions, and it is successfully copies to CC.

      On the Win 8.1 machine, continue to have the issue as described in the original post of this thread. CC file syncing otherwise works as expected (and in fact I quickly see the saves from the MacBook Air reflected in the CC desktop files on the Win 8.1 machine).

      I hope this information is helpful,

      James Edmunds

      New Iberia, LA

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