bad index offset array

Forum|Forum|6 months ago
October 1, 2025
1 reply
144 views

Hi,

This just started - tried to open holding SHIFT down and clearing prefecines and cache but that di dnot work.
Any ideas or links to help would be appreciated.

Thanks,

John

P

PaulMurphy

Community Expert

Holding Shift only resets the plugin loading cache—it does not clear your preferences or media cache.

Here are the different modifier keys:

Option (Mac) / Alt (Win): Reset application preferences
Shift: Reset plugin loading cache
Option/Alt + Shift: Reset both preferences and plugin loading cache
Command (Mac) / Ctrl (Win) + 3: Disable third-party video plugins

Other ways to reset:

Preferences: Go to Settings > General and click Reset at the bottom of the window.
Reset Premiere Pro Preferences (Adobe Help)
Media Cache: Go to Settings > Media Cache and click Delete.
Clear Media Cache (Adobe Help)

-PonYacK-Author

Inspiring

Sorry the delayed respone., This worked. Thanks!

-PonYacK-Author

Inspiring

Hi, so the error is back and this time I cant get these solutions to work. Any other work arounds or just install the program

EDIT :: Logged out of Adobe App and then ran program and it bypassed the error

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