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Known Participant
June 1, 2021
Question

Big Sur 11.4 update coincidental with hard crashes upon export

  • June 1, 2021
  • 1 reply
  • 330 views

Is anyone else having a hard crash issue after the latest Big Sur update? If I'm attempting to export an in/out selection from a feature-length clip the app chokes the processor, and all I can is watch the clock hitch until it finally seizes everything. I've attached a small clip of the seconds display, as an indicator of aberrant behavior I've never experienced in years of using this software.

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1 reply

Adobe Employee
June 4, 2021

Hi there,

 

We're sorry about the poor experience. Let us know the version of Premiere Pro & the system specs (CPU, GPU & RAM). Have you tried switching the Renderer to Mercury Playback Engine Software Only & checked if it's exporting properly?

 

Thanks,

Sumeet