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Lindsey_CIR
Participant
November 1, 2018
Answered

Black frame when paused, sometimes all the time

  • November 1, 2018
  • 3 replies
  • 13212 views

In the latest update with Premiere, whenever I'm paused with footage in the timeline the frame turns black sometimes all together even when playing. Also, when I'm playing in the source window the media in pending ALL THE TIME! The only thing that helps is restarting and hoping it doesn't do it again, it does it within about a half hour to an hour then I have to restart again.

Windows 10 Home 64 bit

Intel i7-4790k

32GB Ram

Geforce GTX 970

Premiere Pro Ver 13

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Hi Lindsey_CIR,

    This bug was fixed in v.14.8. If you or anyone else on this thread still has this issue, please create a new post. I am locking this one.

     

    Thanks,
    Kevin

    3 replies

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    September 28, 2022

    Hi Lindsey_CIR,

    This bug was fixed in v.14.8. If you or anyone else on this thread still has this issue, please create a new post. I am locking this one.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    caroline_edits
    Community Manager
    caroline_editsCommunity Manager
    Community Manager
    November 7, 2018

    Hey Lindsey!

    Did resetting your workspace fix this issue? Let us know!

    Caroline

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 1, 2018

    Delete the Media Cache and Media Cache files.

    If that doesn't work, Try resetting the preferences:

    FAQ: How to reset preferences in Premiere Pro?

    If that doesn't work, try resetting the Workspaces:

    Reset a workspace

    Reset the current workspace to return to its original, saved layout of panels.

    1. Do one of the following:
      • Click the Workspace menu icon and select Reset to Saved Layout.
      • Choose Window > Workspace > Reset to Saved Layout.

    from here:

    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn’t work,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

    L
    Lindsey_CIRAuthor
    Participant
    November 2, 2018

    Deleting the Media Cache seemed to work.

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