Known Participant

Question

Black Lines On Screen

Forum|Forum|2 years ago
December 26, 2023
5 replies
4437 views

Hi,

When editing in Adobe Premiere Pro, I am getting black lines when using a transition I got from Envato. I have sent the premiere file to a friend and they don't seem to have the issue when running things on their computer.

I have attached a video to better display the issue I am having.

When I unclick uniform scale (as you can see in the video) the blakc lines go away, but the zoom transition doesn't really work if I do that. Does anytone know why this might be happening.

Here are the specs of my laptop.

Asus TUF Gaming F15

Processor 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz 2.69 GHz

Installed RAM 16.0 GB (15.7 GB usable)

Device ID 5DDD825B-ECB4-441D-B3B9-0B4A7AF5FE48

Product ID 00342-21953-16558-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch Pen support

uniform_scale.zip

J

J-StarAuthor

Known Participant

I have tried different transition packs, but there seems to be an issue with scaling, I just don't know what is causing it 😞

A

Amr312580664fzf

Participant

Change the sampling on the transform effect from bicubic to bilinear, it should fix it 😉 you're welcome

Christian.Z

Community Expert

feels like a resolution mismatch between the envato template and the sequence

J

J-StarAuthor

Known Participant

It works on someone elses computer but I am having issues with mine.

R

Richard M Knight

Community Expert

It works fine on my Windows machine. The only mismatch I can see is that your sequence is 29.97fps and the effects tracks are 30 fps.

Ann Bens

Community Expert

If you are using corner pin than it is a known bug.

J

J-StarAuthor

Known Participant

I don't believe I am 😞

Ann Bens

Community Expert

Sure you are using effects.

What is in V2, 3 and 4?

Peru Bob

Community Expert

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1
Then try pressing Enter to render the timeline and turn the red line above the timeline to green.

J

J-StarAuthor

Known Participant

I still get the black bars 😞

M

Michael Grenadier

Legend

Do you have any other effects applied to the Clips? If so, try removing
them and see if that makes a difference. If it does, we can probably figure
out a workaround.

Michael Grenadier

[personal info deleted by mod]

M

Michael Grenadier

Legend

First, I'd suggest you reach out the Envato for support. I've never worked with their products, so I can't give you any specific help. Never easy to troubleshoot premiere problems from a distance so please tell us your COMPLETE system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and if you have any 3rd party plugins installed for Premiere... Also, sequence settings and clip properties can also help. Although you can throw almost any format into premiere, some formats can be problematic, particularly on an underpowered system.

Lots of basic troubleshooting steps which you can find here with a quick search. Post back with the requested info and we can give you more help.

J

J-StarAuthor

Known Participant

First, I'd suggest you reach out the Envato for support.
I have been speaking with the guy who created the file, and it seems to work just fine on his computer.

Never easy to troubleshoot premiere problems from a distance so please tell us your COMPLETE system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and if you have any 3rd party plugins installed for Premiere

Here is my computer spec:

OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer ASUSTeK COMPUTER INC.
System Model ASUS TUF Gaming F15
System Type x64-based PC
System SKU
Processor 11th Gen Intel(R) Core(TM) i5-11400H @ 2.70GHz, 2688 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC.
SMBIOS Version 3.3
Embedded Controller Version 3.11
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product FX506HCB
BaseBoard Version 1.0

I have the latest Premier Pro

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