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danieln41776003
danieln41776003
Participant
December 14, 2018
Question

Black or blank screen on both Program and Source monitors

  • December 14, 2018
  • 5 replies
  • 3717 views

I've recently changed computer from a 2017 iMac to a 2018 MacBook Pro which I've updated to Mojave 10.14.2 and am running Premier Pro 13.0.2. I have the 2.6Ghz processor with 16GB of RAM and Radeon Pro 560X 4096 MB, Intel UHD Graphics 630 1536 MB

My footage is not showing on either the source or the program monitor. I can see it's there. I can see TC and the I/O marks, I can even export the clips successfully but I can't see it. I've been searching the internet for hours to fix this - I've tried uninstalling PP and entire CC (which I might try again) , I've tried changing renderer to Software only, and I've tried resetting the workspace to saved version... all of which are fixes discussed on forums elsewhere. I've been editing this project for a few weeks and was even editing it on this Mac all of yesterday with no issues. But now, suddenly no images.

I'm stumped and I'm running out of time.

Any ideas, anyone?

This topic has been closed for replies.

5 replies

T
Community Manager
Trent HappelCommunity Manager
Community Manager
April 3, 2019

The overlay issue with Metal Renderer should be fixed in the Premiere Pro 13.1 update update that was just posted.

More information on 13.1:

New and enhanced features | 2019 releases of Premiere Pro

ianz19779999
ianz19779999
Participant
May 14, 2019

I have the latest update and this is still an issue.

T
Community Manager
Trent HappelCommunity Manager
Community Manager
May 15, 2019

In Premiere Pro 13.1.x, if you set the Renderer to OpenCL or Software Only, do you now see the video in the Program Monitor? eg: File menu > Project Settings > General > Video Rendering and Playback > Renderer set to Mercury Playback Engine GPU Acceleration (OpenCL).

K
kateo82230810
Participant
December 20, 2018

It sounds like a similar issue I had being unable to see the footage on the program monitor, as soon as I upgraded to 13.0.2, except I could actually the source footage when I double clicked on it. 

Turning off the safe margin worked for me; I could actually see the footage in the program monitor again. But I now keep the renderer on software only, to be able to work with safe margins on.

    epensenstadler
    epensenstadler
    Known Participant
    January 15, 2019

    Just my 2 cents - likewise for me when I turn on the title safe the image goes black with a thin white line at the bottom. 

    For me I got a new iMac 2017 and it was fine, but then I THINK I updated Premiere and then this started happening. 

    It's not crucial but sometimes it's good to have those title safe lines. 

    Hope y'all can fix it soon!

    Eric

    T
    Community Manager
    Trent HappelCommunity Manager
    Community Manager
    January 17, 2019

    It is being worked on and hope to have it fixed as soon as possible. In the meantime, you can always set your Renderer to OpenCL to see the Title Safe Area or other Overlays.

    T
    Community Manager
    Trent HappelCommunity Manager
    Community Manager
    December 14, 2018

    By any chance are you using Overlays functionality? (Safe Margins, Title Safe, etc.) There is an issue with Metal Renderer with Overlays functionality that is under investigation. A possible workaround is to set Renderer to OpenCL. File menu > Project Settings > General > Video Rendering and Playback > Renderer set to Mercury Playback Engine GPU Acceleration (OpenCL).

      S
      Community Manager
      Sumeet Kumar ChoubeyCommunity Manager
      Community Manager
      December 14, 2018

      Hi danieln41776003,

      Sorry for the inconvenience caused. Please try to switch the Renderer to Mercury Playback Engine Software Only and check if you are getting proper previews.

      FAQ: How to change the Video Renderer in Premiere Pro?

      If you are still facing the issue, try resetting app preferences (FAQ: How to reset (trash) preferences in Premiere Pro?) and clean cache (FAQ: How to clean (delete or trash) media cache files?).

      Let us know if it helps.

      Thanks,

      Sumeet

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        December 14, 2018

        I don't have a Mac, but I have read that both Mac and Windows can have problems with dual graphics

        -Mac troublshooting steps https://forums.adobe.com/thread/1622987

        -Mac Utility for dual adapters http://forums.adobe.com/thread/1017891?tstart=0

        danieln41776003
        danieln41776003Author
        Participant
        December 14, 2018

        Thanks John. Might be worth returning the laptop in that case. But in the meantime, I tried their fix (ie turned off graphics switching) and unfortunately didn't work.

        Have since used CC Cleaner and also no luck.

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