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default5orf8fhw3pub
Participant
November 21, 2023
Question

Black Screen after rendering

  • November 21, 2023
  • 1 reply
  • 271 views

Hello Friends.

I have a project ready to import. After rendering and seeing that all was good, I shut down my PC as I had to leave for a while. When I came and turned it on, I have audio but no video at all. Nothing. Not even anything on lower thirds, photos, etc. Any help will be much appreciated. 

    This topic has been closed for replies.

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    December 7, 2023

    Hi @default5orf8fhw3pub,

    I got your message. I apologize that the that the community was unable to solve your issue. Please contact assisted support for continued assistance with this issue. To contact Adobe Customer Service, do the following: 

     

    1. Make sure to sign into your Adobe account. Allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN. 
    2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window. 
    3. Type "Agent" in the chat box to be connected to a live agent. 
    4. When you get an agent, ask to be connected to the video queue. These are agents that are specially trained to handle issues related to digital video and audio.

     

    I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same situation.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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