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Participant
Aug 30, 2025 10:44 PM UTC
Question

Black Thumbnails in Premiere Pro After Linking Proxies (Sony FX30)

Hi everyone,

I’m having an issue with Adobe Premiere Pro after linking proxy files created from my Sony FX30 footage. Once I attach the proxies, the thumbnails in the Project panel turn completely black.
However, when I hover the mouse over them, the preview appears.

This problem started about a month ago — before that, everything worked fine.

What I’ve tried so far:

Uninstalled and reinstalled Premiere Pro

Cleared all Media Cache files

Checked different project settings

My system:

AMD Ryzen 5 5600

Sapphire RX580 4GB

48GB RAM

I don’t think it’s a hardware issue since the exact same setup used to work without problems.
I’m attaching a screenshot for reference.

Has anyone experienced this issue or found a solution?

Thanks in advance!

7 replies

Participant
Sep 4, 2025 9:54 PM UTC

i have the same problem, would be nice to know the fix 

 

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Community Expert
Sep 1, 2025 4:10 AM UTC

did you try to reset the preferences?

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Participant
Sep 4, 2025 10:02 PM UTC

''Uninstalled and reinstalled Premiere Pro'' aren't we resetting it?

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R Neil Haugen
Legend
Sep 4, 2025 10:41 PM UTC

Actually, no, that doesn't reset the preferences as far as I recall. Premiere leaves such things as user prefs on the computer ...   unless you use the "nuclear option" to uninstall, the Adobe CC Cleaner Tool.

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Everyone's mileage always varies ...