Blackmagic Intensity/No Audio playback

Question

Hi all,

Premiere CC 2018 isn't playing any audio when I attempt to play back clips . I've taken a look at the "No sound during playback" help article here, but I'm still not sure what's wrong.

The workstation has a Blackmagic Intensity Pro 4k card, and it is listed under Default Input (see images below for list of inputs/outputs)

There are several speaker options for the workstation - one of the Crestron speakers is the output for the computer, but neither of them are playing audio. I have verified that the speakers still play audio from Youtube, and I have opened the clip I want to edit in VLC - no issues there either.

I also tested the clip in After Effects, and it DOES play audio (I don't see a default input under audio hardware in AE, and both programs are set to the same output speaker). I'd really prefer not to use AE though, because this is a very basic edit, and it's a little fussier than Premiere.

Do y'all have any advice on next steps to resolve?

emyoswald · Accepted Answer

WELP I figured it out, after clicking around a bit.

The issue was solved in the "Playback" section of preferences - the audio device was incorrect. Changing it to "Adobe Desktop Audio" made the audio play. I think it's matching the Output Mapping in the "Audio Hardware" section and the Audio Device in the "Playback" section that fixed it.

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