Blank white pop up box displaying when Premier opens

Forum|Forum|5 years ago
March 11, 2020
5 replies
9555 views

When loading up Premier I am displayed with a blank white pop-up window that only has a small 'cross' in the top right of it... this box means I cannot use Premier at all. When I hit the cross it just closes Premier.

I've tried restarting, etc and it's alway the same. I believe the box is some form of Adobe sign in but it displays no information and cannot be typed in or anything...

Does anyone have a solution?

Correct answer Robert M. Salmon

None of these solutions worked for me. It turned out I was signed in on more than one Adobe account. What fixed it for me was logging out at Adobe Creative Cloud and resigning into the correct account.

M

maxh61262488

Participant

I have the same problem and non of the suggested solutions work...

R

Robert M. SalmonCorrect answer

Participating Frequently

None of these solutions worked for me. It turned out I was signed in on more than one Adobe account. What fixed it for me was logging out at Adobe Creative Cloud and resigning into the correct account.

chadw77654960

Participating Frequently

Here is the fix for Windows. The problem is with some Internet Explorer setting.

For anyone else having this issue on Windows, where loading a CC application (Premiere, Photoshop, Acrobat, etc) will show a blank white screen popup (which will happen when loading or after entering login credentials), just reset your Internet Explorer settings and the CC apps work again.

Reset your Internet Explorer settings through Tools menu -> Internet Options -> Advanced tab -> Reset Internet Explorer settings section and press the "Reset..." button.

A

Arvid Berndtsson

Participant

Thanks a lot, this worked for me.

C

Cheerful_Star5CDC

Inspiring

Found this: https://support.beboptechnology.com/support/solutions/articles/4000137720-adobe-suite-2019-blank-white-screen

Could someone please confirm, that these steps might be a legit solution and not some kind of scam? I mean .... add trusted sites to Internet Explorer?!

Thanks in advance